Experience

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  Linc facility services

  Aug 2010 - Aug 2013

  Customer service support
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  Linc

  Aug 2010 - Aug 2013

  Customer service support and administration

  Proven ability to communicate effectively and has interpersonal skills.Arranging meetings, taking minutes and keeping notes using shorthand and audio tapes or copy typing to produce letters, correspondence and documents.Excellent on handling customer service and administration with around 90 companies in Masdar City Injazat building.Monitors computer systems.Follows standard help desk procedures.Answers incoming calls/ emails and records the description of the problem and escalates it to more specialized teams.Responds quickly to all critical issues answering all emergency calls when available.Responds to emails and research answers to the questions using available information resources.Escalates problems to appropriate resource.ADMINISTRATIONKnowledge on human resource and administrative proceduresSkilled in coordinating daily functions ( filling system, manage petty cash system etc)Organizing and storing paperwork, documents and computer-based information.Making training plan for about 50 employees and execute them yearly.SUPERVISIONProvided leadership, instruction and supervision of cleaning personnel on soft services functions permanently and as substitute for the supervisor’s leave; 2010 to date: Customer Service/ Administration/ Soft Service Supervisor at Masdar City client of LINC Facility Services, UAE; Outbound Call Center Team leader at Teleservices Direct, PH Show less

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  Emrill services llc

  Aug 2013 - Aug 2014

  Administrator

  Knowledge on human resource procedures such as Recruitment, and Visa processing.Skilled in coordinating daily functions ( filling system, manage petty cash system, purchase orders, invoicing and purchase requisitions)Arranging meetings, taking minutes and keeping notes using shorthand and audio tapes or copy typing to produce letters, correspondence and documents between Masdar City Free Zone and its clients.Prepare lease agreement for each Free Zone companies and liaise between legal and business development and get it signed from the clients and managementMaintain office systems, file organization and time-sensitive project management.Create and maintain a cohesive and productive work environment, ensuring timeliness and efficiency.Arrange and conduct trainings to employees for their career development. Show less

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  Ibm middle east and africa - etihad airways

  Sept 2014 - now

  Hr recruiting coordinator

  Assist and support in managing global recruitment planning, forecasting and measurement frame work and processes working across all HR functions. Provide support to ensure smooth functioning of recruitment operations functions to provide world class recruitment service across Etihad. Become a single point of contact for the New joiners from the point of Offer acceptance; answer all queries and advise new joiners on the requirements and the different steps in the Onboarding process.Keep updated and comprehensive recruitment reporting, delivering insightful and impact measures of contribution of sourcing and quality of new hires to the Etihad business.Track and report all recruitment projects.Provide timely support to recruitment specialists/generalists around posting, screening, short listing, preparing contracts, etc.Adept with Microsoft office (Word, Excel, PowerPoint, Outlook) and Igrasp. Basic Photoshop. Capable of managing complex, multiline telephone systems and typing 65 word per minute with superior accuracy.Schedule candidate's interviews thru face to face or via Skype.Assist on interviews and do phone screening for numerous applicants. Show less

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  Etihad airways

  Jan 2017 - now

  Resource planner