Experience

• 

  Ca technologies

  Feb 2000 - Oct 2014

  While at CA, I had the privilege to Manage a team of Customer Renewal Reps responsible for the success and adoption of our SaaS customers globally. Our team focus was driving user adoption, increasing customer retention, revenue growth and successful execution of renewals.Our team managed a portfolio of 120M and growing. We consistently exceeded our annual quota targets. We accomplished this by keeping our customers success as our driving motivator. As a result, we increased retention rates from the mid 50s to low 90s in the 3.5 years we were together.To enable cross functional synergies, I established deep working relationships with the various groups within CA (Sales, Marketing, Support, Engineering, Hosting, Product Management) to drive organizational efficiencies passed to our customers.Policies and procedures were required to bring structure to our approach. I developed On boarding, Post Implementation checkup, Bi-weekly or Monthly touch points (High Touch/Low Touch) throughout contract lifecycle, newsletters, surveys etc. We ultimately procured a CRM tool to proactively manage our accounts and chart my team’s progress.Have always enjoyes sales execution, pipeline and territory management, deal support, customer engagement and negotiation, pricing, reporting, customer support, customer adoption and success, renewal management, product positioning, education as well as providing thought leadership both internally and externally via press and speaking engagements.Key Results:* Leading team role in closing several multi-million dollar transactions with global top 5 banks, technology companies and pharmaceutical firms* Retention rates risen each year - currently in low 90's. Monthly Recurring Revenue increased each quarter * Received 13th straight Above Expectation Performance Review. Highest level at CA Show less • First person staffed to this team – responsible for driving user adoption within our existing global SaaS customer portfolio leading to successful renewal negotiations• Created internal job titles and descriptions. Hired all members of current team. Began developing mandates and deliverables to share with cross functional groups to drive synergies• Attained Compass Club in 2012 – South Africa – top performer• Negotiated the majority of our renewals while in this role – as the group was staffed. Over achieved quota each year Show less

  • Director, SaaS Customer Success and Renewals

    Jun 2012 - Oct 2014

  • Sr. Customer Success Manager - SaaS

    Mar 2011 - May 2012

  • Sr. Financial Contracts Manager

    Apr 2007 - Feb 2011

  • Sales Executive

    Apr 2005 - Mar 2007

  • Regional Manager, Customer Relations Organization

    Feb 2000 - Apr 2005
• 

  Linkedin

  Nov 2014 - Mar 2015

  Director, customer success

  I have the opportunity to work with incredible people to ensure that our customers receive the utmost value from their Linkedin solution. Our ability to discover what defines success to our members is essential to delivering on that expectation.

• 

  Opentext

  Mar 2015 - now

  I wanted to work for a Canadian company. There is something special about having the head office of an incredible company located in Canada. I have the privilege of leading a team of over 40 renewals managers transacting globally to ensure our customers have the right blend of solutions to fit their needs.We are passionate about career development. I want to ensure that our workplace has the right blend of financial attainment and work satisfaction to enable true success for all parties.Very proud to work at OpenText. Show less

  • Vice President, Customer Management

    Jul 2022 - now

  • Senior Director, Worldwide Renewals

    Jan 2019 - Jul 2022

  • Director, Software Renewals

    Mar 2015 - Dec 2018