Experience

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  Microsoft

  Jun 1999 - Mar 2003

  Build, manage and grow 35 Microsoft Certified Technical Center providing Premier Microsoft technical support services to enterprise users and IT professionals in China. - Managing a support team of more than 20 Support Professionals to provide high quality web-based support services to North American customers.- Content Localization Project Management- Online Community Support Management

  • Enterprise Support Service GM

    Apr 2002 - Mar 2003

  • Team Manager

    Jun 1999 - Apr 2002
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  Wicresoft

  Mar 2003 - Feb 2010

  • Provided vision, leadership and business opportunities for the company; A key decision maker for corporate wide activities and/or long-term impact decisions, investments, etc;• Focused on corporate business development while supervising client services and service operation performances; Expanded the inbound service center size over 600 seats (client base over Microsoft, Lenovo, HP, Coca-Cola) and grew new contact center services further in the new fields of telesales and telemarketing over 300 seats serving new Fortune 500 clients such as INTEL, Google, E-Bay/PayPal, Abbott and so on. - Direct reports include BD Director, Senior Account Managers, Executive Assistant, Sr. Operation Director, Sr. Business Manager, Sr. Consultants, Channel Managers, Sr. Project Managers and IT Architect;• Developed strategic organizational initiatives by authoring and executing a business plan; - Go-to-market initiatives: BPO – KPO – HRO integrated marketing - Operational initiatives: COPC-2000/ISO9001:2000, ISO27001, P-CMM, Annual Internal Audit - Quality initiatives: Deployment of Service Six Sigma quality management based on TQM guidelines• Created key alliances and affiliations for advantageous business relationships and future opportunities; - Vice Chairman in the Board of Contact Center Capability Maturity Model (CC-CMMTM) Standard Organization; Show less

  • Vice President

    Jul 2005 - Feb 2010

  • General Manager, BPO Division

    Mar 2003 - Jun 2005
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  Datanovo technology services

  Feb 2010 - Mar 2011

  Co-founder & general manager

  Exit through acquisition. Headed this professional service firm under the banner of Gaotime Corporation - a recognized financial information service group providing eCRM and e-commerce services in the BFSI and TMT sectors.- Direct reports include Sales Director, PMO Head, Finance/HR Head and Sr. IT Manager- Provided call center BPI/BPR consulting and international certification advisory services to large financial institutes (banking & security firms) and China’s top three telecom operators. - Built a 150-seat Financial Service BPO service center (contact center focused) for BFSI and e-commerce clients (Taobao Tmall) in the area of telesales, collections, underwriting, sales inquiry and transaction processing, post-sales services. Show less

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  Nielsen

  Mar 2011 - Mar 2014

  Senior director/greater china region leader, global business service

  Provided strategic direction to and manage an O2O research operation group for Consumer Insights & BASES business covering Greater China (Mainland China, Hongkong and Taiwan); Led and motivated a large workforce to collect, process and analyze massive customer data adhering to global SOPs and governance requirements at most optimized cost.• Budget Responsibility: US$ 60m• Number of employees directly managed: 13• Number of employees indirectly managed: 150• Number of outsourcing vendors managed: 50Other factors indicating size/complexity of role:• Geographically dispersed organization across GC• High standards from MSCi to drive broad service coverage and associated cost• Product line complexity and sub products requiring special operational methodologies• Multiple legacy and new operating platforms requiring different softwareDA is the largest Centre of Excellence at Nielsen and is also the source and engine of all information measurement, data processing and mining for providing business intelligence and market insights to Nielsen's clients; Show less

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  Majorel-netherlands

  Mar 2014 - Jan 2016

  Vice president / country bu head

  Headed a P&L-independent CRM/e-Commerce BU with 1000+ FTEs; Responsible for developing and executing an industry-focused strategy that drives business growth in the area of e-Commerce Strategy & CRM consulting, e-Commerce & Omni-channel operations and technology services, as well as achieved company objectives of sales and EBIT while ensuring the high-quality service delivery for a diversified client portfolio.- Managed diversified portfolio of key account clients with integrated business development strategy;- Full accountability and authority over the business unit, including account sales & service, solution, operations, and large workforce management;- Continuously optimized operational workflow and implement cost-leading initiatives;- Implemented continuous improvement tactics to enhance operational effectiveness, service productivity and client satisfaction;- Implemented appropriate HR strategies and tactics to recruit, develop and retain a qualified and motivated workforce; Show less

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  Fosun capital

  Jan 2016 - now

  Co-chairman & ceo
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  Fosun 复星

  Jan 2016 - now

  Co-heading China(Shenzhen) and US(Silicon Valley) Bay Area regional office administration and business operations including business development, process management and execution of all the transactions in the pipeline. Be fully involved in VC & PE deal sourcing, planning/structuring, fund raising and investment management activities. - build and utilize strong and well-entrenched relationships in Silicon Valley, China as well as the related cross-border markets to win new business and also maintain the existing portfolio relationships and continually explore the new ones;- act as a key strategic member of Fosun Capital management team, and shape the growth and structure of the organization going forward in conjunction with the strategic alliance;- play a critical leadership role in expanding the professional investment teams in TMT-specialized areas; Show less

  • Fosun Global Partner

    Jan 2021 - now

  • Fosun Capital Managing Partner

    Jan 2016 - Jan 2021
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  Espressif systems

  Apr 2016 - Jul 2023

  Board member