Experience

• 

  Tinley park pharmacy

  Jul 2020 - Aug 2021

  Lead pharmacy technician
• 

  Walgreens

  Aug 2021 - Aug 2022

  Pharmacy technician
• 

  Apple

  Sept 2022 - Apr 2024

  Technical specialist

  Apple Certified iOS Technician ● Engineered tailored technical support, assisting over 500+ clients monthly and maintaining a 95% customer satisfaction rate.● Assisted clients in maximizing utilization of Apple’s hardware and software on their devices.● Introduced new troubleshooting techniques and mentored 5 technicians, boosting team market standing by 15%.

• 

  Duly health and care

  May 2023 - Aug 2023

  Data scientist

  Value Based Care (VBC) Team● Directed a 5-member, cross-functional team to develop a Fee Schedule Automation Tool and Geographic Clinic Assignment using Python, Excel, SQL, and Power BI, growing revenue opportunity detection and generation by 20% and operational efficiency by 25%.● Designed clinic data with a structured tree format, improving query efficiency by 30% and streamlining workflows in SQL Server.● Identified 150+ at-risk patients using predictive analytics, improving care management by 20% and reducing negative margins.● Implemented AI neural networks to analyze over 5,000 diagnosis codes and developed 100+ unit tests, reducing analysis time by 25%, bugs by 35%, and enhancing understanding of chronic conditions by 40%. Show less

• 

  Chicago transit authority

  May 2024 - now

  Data analyst

  Finance Department● Refined Ventra revenue reconciliation accuracy by 20% through the development and implementation of advanced data analysis and algorithms, leveraging Oracle and Microsoft Access for database administration.● Reduced manual processing time by 25% and increased reporting accuracy by 15% by automating financial forecasting and data modeling using data mining, pattern recognition, VBA, and Excel Macros, leveraging real-time market data from Bloomberg Terminal.● Delivered a predictive Quarterly Investment Report using PowerPoint and Power BI, boosting investment performance by 10%. Show less

• 

  Headstarter ai

  Jul 2024 - now

  Software engineer fellow

  Software Engineer Fellow● Built 5+ Al apps and APIs using NextJS, OpenAl, Pinecone, StripeAPI, and AWS, strengthening artificial intelligence models.● Initiated end-to end projects, design to deployment, leading 4+ engineers and product managers using MVC design patterns.● Received mentorship from engineers at Amazon, Bloomberg and Capital One on Agile methodologies, Cl/CD, Git, and microservice patterns.● Engineered a machine learning (ML) Large Language Model in Unity with C#, boosting business engagement by 40% and accuracy by 25%. Show less