Experience

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  United computers centre

  Mar 2006 - Jan 2007

  Support engineer

  Assess client requirement, propose solution and co-ordinate a team to implement the solution.Process involves learning the client company's requirement for a Wireless Network, designing, recommending and implementing changes that create an effective and efficient system. This job requires flexibility, excellent technical ability, the ability to work efficiently in a high-pressure environment on a deadline, and effective communication skills.

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  Discovery communication ltd

  Feb 2007 - Apr 2007

  Asst. manager

  Monitoring service of SonyEricsson Mobile Terminal. Drive tests the new and upcoming model of SonyEricsson mobile handsets. Drive tests the upcoming PCMCIA data card and USB modem.

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  Zte

  Jun 2007 - Apr 2008

  Executive-marketing dept

  Market analyst and market intellect in local and global market. Functioning with all PLMN and top PSTN customer interfacing and communication. Preserving market data, progress and presenting updates here by time to the concerned authorities. Worked as a marketing expert in between technical sales team and local market forecast strategy and planning for the future market along with sales roadmap.

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  Huawei

  May 2008 - Sept 2008

  Asst. account manager

  Develop, maintain and extend client relationships. Develop deep understanding of client’s business in order to customize marketing strategy plan. Implement and drive strategies to grow revenue from clients. Analyze client performance and provide reports. Travel to trade shows and client visits as required Work with client to establish target goals and objectives. Execute sales campaigns for client, including conversion and ROI optimization. Research on competition, competitive issues, products, and industry trends. Show less

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  Alcatel-lucent (bangladesh office)

  Sept 2008 - Dec 2012

  Manages the implementation of all the technical aspects of the Customer Project, in terms of feature content, delivery date and quality of the technical solution, from offer preparation through deployment activities and customer acceptance. • Plans, organizes and pilots the Customer Technical Project in the framework of the Contract Implementation Process (CIP); • Coordinates the technical support activities involving other ALU departments; • Is the customer prime interface for all the technical aspects of the solution and manages the day to day relationship with the customer. • Works closely with the Solutions Architect to insure delivery of the solution. TPM is also an active contributor of Alcatel-Lucent products/solution introduction, evolution and roadmap.Working as Customer Facing Project Manager for Grameenphone account. responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover. Show less Support projects, technical strategy elaboration, fully customized E2E solution. Federate pre-sales forces in a complex environment: multi-technology & multi-product (GSM, UMTS, WiMAX, LTE, CDMA2000/EvDO, MW, NGN, and GPRS). Worked on Mega Tenders for more than 10M subscribers: responsible for defining the E2E Architecture and product strategy and coordinating the Pre-Sales teams on the defined strategy. Responsible for some 5-years network evolution studies: advice & consulting the customers on E2E long term strategy. Develop strong skills on mobile telecommunications market in South & South East Asia. Show less

  • Technical Project Manager

    Sept 2009 - Dec 2012

  • Customer Solution Specialist

    Sept 2008 - Sept 2009
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  Alcatel-lucent

  Jan 2013 - Jun 2013

  Technical project manager (global network engineering)-- accredited

  Manage the implementation of all the technical aspects of the Customer Project within RoAPAC (including Bangladesh, Singapore, Thailand, Malaysia, Indonesia, Sri-Lanka, Brunei, Cambodia, Vietnam etc) in terms of feature content, delivery date and quality of the technical solution, from offer preparation through deployment activities and customer acceptance. • Plans, organizes and pilots the Customer Technical Project in the framework of the Contract Implementation Process (CIP); • Coordinates the technical support activities involving other ALU departments from bidding stage to project rollout; • Prime interface for all the technical aspects of the solution and manages the day to day relationship with the customer. • Works as Solutions Architect in project preparation stage to insure delivery of the solution. Show less

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  Nokia

  Jul 2013 - now

  Main objectives:• Customer facing engagement responsible for growing the Services business with selected CBT/CTs• Engage in dialog with the customer to discover their pain points and proactively proposing Service Solutions, based on Nokia's service portfolio• Responsible for the timely delivery of a high-quality Services Solution to be offered for Customer. • Manage and coordinate the Service Solution offer creation across involved Services Business Lines and support coordination during negotiation phase and handover to delivery. Main deliverables:• Contribute to Services Solution Strategy & Architecture• Services Solution Description• Services Costs• Value Based Argumentation• Documented service-related assumptions incl. risks Tasks & Responsibilities:• Collaborate with the Account team to define the most suitable Services Solution and negotiation strategy• Coordinate among Global Services Business Lines to create the combined best in class Services Solution offer• Responsible for Services Solution costing• Lead the Services Solution bidding activities, providing services scope, pricing, and profitability analysis• Provide the service offer deliverables with clear description of working assumptions: SoW, SoC/Point by point Responses, Services BoQ• Analyze Customer requirements and identify all risks related to Services Solution part; collaborate to define appropriate mitigation plan• Support Head of Sales and Account team to include Service sales plan within Account Plans• Generate prospect opportunities based on customer insights and collected data (Digital Proposals) in close cooperation with CBT/CTs• Support on negotiation and deal closure• Support handover to delivery organization• For Services Solution opportunities supports the Account Manager in opportunity identification, development and negotiation.• Provide input to pre-sales Risk Orders/opportunities Show less Responsibility: Service tendering of IP & Optical products/solutions. Responsible for scoping and costing/pricing for Product Attached Services and Maintenance Services for various ION products / services offers for Malaysia, Sri-Lanka, Bangladesh, Philippine, Hong Kong etc. Major Activities: # Prepare scope of work, SLA details and cost budgets for Product Attached Services and Maintenance Services for the ION domain. # Interact with Maintenance teams to optimize the cost, prepare SOW and provide aggressive SLAs. # Upgrade and improve costing methodologies to incorporate cost efficiencies and improve speed of response. Ability to use the Industry standards and benchmark while preparing the cost estimate is mandatory. # Interact with customer & co-ordinate with Sales and Bid Management Team to understand scope, prepare cost budgets and integrate various elements of costs into one structured offering. # Prepare, co-ordinate relevant documentation (compliance statements, scope of work, responsibility matrix, process documents etc ) for the product/services offers. # Analytical and logical skills to solve business related challenges related to TCO, ROI contract to improve accuracy and cost optimisation Show less Responsibility: Service tendering of IP & Optical products/solutions. Responsible for scoping and costing/pricing for Product Attached Services and Maintenance Services for various IPRT products / services offers for Malaysia, Sri-Lanka, Bangladesh. Major Activities: •Prepare scope of work, SLA details and cost budgets for Product Attached Services and Maintenance Services for the IPRT domain. •Interact with Maintenance teams to optimize the cost, prepare SOW and provide aggressive SLAs. •Upgrade and improve costing methodologies to incorporate cost efficiencies and improve speed of response. Ability to use the Industry standards and benchmark while preparing the cost estimate is mandatory. •Interact with customer & co-ordinate with Sales and Bid Management Team to understand scope, prepare cost budgets and integrate various elements of costs into one structured offering. •Prepare, co-ordinate relevant documentation (compliance statements, scope of work, responsibility matrix, process documents etc ) for the product/services offers. •Analytical and logical skills to solve business related challenges related to TCO, ROI contract to improve accuracy and cost optimization Show less Alcatel-Lucent CMDS solution (Video, Image, and TCP optimization) for Telenor BU’s (Grameenphone, DTAC and DiGi) in APAC, Mobile Data network has been overwhelming by the booming of smart phones. Expanding/Upgrading the mobile data network could not be done in a short period. Optimizing seems to be the answer for this period. Within the year 2016, video traffic will be 60% of all the data traffic. Optimizing video traffic is the best practice to reduce data on the mobile network.• Coordinate all requirements from teams around the world (4 different time zones)• Ensure platform and customer network are fully ready for POC and Production phase.• Ensure POC and Production phase objectives are well understood by the teams both customer and Alcatel-Lucent.• Collect all the pending issues and ensure fast response for all of them• Maintain good relationship with customer• Managing highly skilled resources from Americas/Australia/Japan/Singapore/Thailand/India to rollout the project in time.Small cell ProjectAlcatel Lucent Smallcell Solution will give Telenor BU’s high quality mobile broadband voice and data services. Under the global frame agreement, Alcatel-Lucent will provide Telenor with small cell base stations to support its customers. These small cells will be used in the 11 countries in which Telenor operates across Scandinavia, Central and Eastern Europe, and Asia.Alcatel-Lucent is providing full deployment and integration services along with design, installation and commissioning, software integration and project management.• Ensure the project plan is followed and traceable with milestonesMitigate most of the risksEnsure the proper project plan is usedTechnical consultancies towards customer marketing team, planning, Network Quality, operation team.• Control problem fixing related to hardware, software, and peopleDevelop technical management peopleManage resources (local/international) to support the project and also maintain the systems. Show less

  • Services Business Manager

    Nov 2017 - now

  • Service Tendering Manager ION Business Group (Malaysia/Bangladesh/Philippines/Sri-Lanka)

    Jan 2016 - Oct 2017

  • Service Manager (Malaysia, Sri-Lanka & Bangladesh)

    Dec 2015 - Jan 2016

  • CUSTOMER PROJECT MANAGEMENT (Technical and Service)

    Jul 2013 - Nov 2015