Experience

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  Sm&p utility resources, inc.

  Jan 2006 - Jan 2008

  Dispatcher

  Dispatch facility locates by phone or radio. Generate computer reports. File, fax, copy and type information. Complete special projects as requested. Customer service. Maintain good employee, client, and public relations.

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  Wide open west

  Jan 2008 - Jan 2011

  Dispatch/quota specialist trainer

  Trained dispatchers on how to monitor the technicians in the field to be sure all appointments are cared for, are on time and are completed properly; also trained dispatchers on the critical points of contact to all departments. Trained Quota Specialist on how to analyze the data we see and provide solutions or advice to our internal customers (field managers/sups); also trained Quota Specialist on how to assist in the regions in customer growth with the tools that help look in each region from a quota/resource prospective. Show less

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  Comcast

  Jan 2011 - Jan 2017

  Project manager

  Successfully manage the installation of Comcast products, generating revenue of $250K in 2017; significantly generated connects reaching up to 92% of the 2017 budget fiscal year, continuing significant progression and growthSuccessfully manage the installation of Comcast products, generating revenue of $150K in 2016; Significantly generated connects reaching up to 83% of the 2016 budget fiscal year, continuing significant progression and growthContinually seek solutions when obstacles were presented; delivered on all commitments; and a champion of positive, results-oriented culture that achieved greater resultsServe as the primary interface with identified customer IT liaison between technical personnel, vendor, and VAR; Create and process installs for various products such as BVE/VOIP, SIP, PRI coax and fiber customersEstablish dates required for on time completion of network activations and evaluates impact of change to the overall installation timelineIdentify risks, issues, and gaps that could impact timelines, goals, and installation of servicesFacilitate required meetings; prioritizes cross-functional activities as related to the installations being managed, and develop communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reportsServe as a lead/liaison for field escalation and the quota teamMaximize the success of Comcast kick-offs through recognized collaborative leadership and cross-communication and support for other regions Show less

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  United airlines

  Jan 2018 - Jan 2019

  It project manager

  Collaborated with senior management to incorporate new trends and practices in current and future solutions.Responsible for developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budgets as much as $2 million.Develop a detailed estimate of the level of effort, schedule and budget necessary to successfully develop and deliver the solution meeting the requirements and quality expectations.Develop an initial plan to clearly define the project requirements and determine an appropriate solution design.Developed & executed complex effective projects throughout the project development lifecycle of the project.Served as a mentor and shared expertise with project managers and project team members.Created and managed all the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as requiredProvide regular status reports to stakeholders, sponsors, the enterprise, and others involved in the project.Enhanced organizational initiatives by positively influencing and supporting change management initiatives within assigned areas of responsibility.Effectively coordinate with the various technology, business, and vendor teams to ensure the project's success. Show less

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  Lowe's companies, inc.

  Jan 2019 - Jan 2020

  Project manager

  Managed multiple projects to assess existing hosting security controls and planned for the migration of existing applications. Prepared high-level project plans to satisfy Customer requirements to identify potential implementation options and provide recommendations on implementation approaches. Ensured project designs and specifications provide a reliable blue print for implementation. Implement upgrades of the routers, firewalls, circuits in their stores. Work with other teams Security, Network, OCC to help triage any issues. Handles Scripts, communication with ATT & NCR, monitoring status. looking at outputs, tracking and updating databases. Show less

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  Neilsen company

  Apr 2021 - Sept 2021

  Infrastructure project manager

  Analyzed project data to assess trends and make proactive adjustments.Produced Dashboard and Google reports each week, updating customers and senior leaders on progress and roadblocks.Maintained project schedules by managing timelines and making proactive adjustments.Communicated with Infrastructure team members to keep projects on schedule.Built and utilized reporting systems to keep customers and management in loop with latest information.Planned and arranged meetings with internal teams and individuals, enabling parties to meet and discuss project progress.Managed minimum of 4 projects while maintaining adherence to schedule and scope requirements Show less

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  Bank of america

  Jan 2022 - Aug 2023

  Project manager iv

  Proficiency in Microsoft Word, Excel, and PowerPoint.Experience with Microsoft Project / Project Plan creation and management.Enjoy working with multiple Engineering teams to deliver infrastructure/hardware solutions for our Software Technology partners.Very detail-oriented, keeps the project team focused and on task.Build MS project plans based on resource input for task, sequence, and duration.Work with Engineers to purchase, build, and certify hardware and network connections, submit Firewall changes, and update SOR for server, changes.Build a project team, and identify the team members, their roles, and understand the delivery task for each team member.Created team tasks through Jira and/or WBS(Work Breakdown Structure). Show less