Experience

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  Soitron

  Jun 2011 - Sept 2013

  Project specialist

  Contractor for Hewlett Packard: • Coordinates and plans logistic processes in IT technologies, administration of specific logistic applications.• Investigates the issues in delivery processes and make recommendations.• Deals with complaints and escalations.• Supports the project management team, reports business results to the project managers.• Coordinates worldwide teams of stock managers and onsite technicians (AMS, EMEA and APAC), • Maintains user database. • Communicates directly with end customers.• Monitors logistics operations for dedicated customer deal. Show less

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  Hewlett packard enterprise

  Oct 2013 - now

  • Responsible for all complex deals within a sales region, country or business domain• Influences the deals while in the early sales stages with the aim to optimize the flow of the order and the end result for the customer• Reviews performance of sales processing activities for assigned areas and accounts• Analyzes results to developer forecasts, identify issues and opportunities, and works directly with clients to resolve claims or inquiries• Communicates data and issue analysis to clients, stakeholders and management• Provides tangible feedback and proposes changes to sales processes, policies and tools to improve performance and increase customer satisfaction• Provides guidance and mentoring to less-experienced staff members• Takes over executive updates Show less • Coordinates multiple projects within a large scale program involving one or more functions driving the engineering development and implementation process for products or service offerings.• Develops portions of support requirements for assigned project, including budgets, and resource allocation plans, in accordance with provided plan and specifications.• Coordinates the activities of associated project teams; tracks progress against established plans, reports results, and makes recommendations for alterations or updates to program manager.• Develops program communications, including creation of status reports and summaries, tracking escalations and resolutions of issues, coordinating stakeholder meetings and updates, and updating project and program plans.• Leads resources across multiple projects. Show less • Manages priority projects with complex analyses to develop business plans and make recommendations based on potential risks and returns.• Works independently to construct complex statistical and financial models to forecast business performance.• Manages complex, time- sensitive market research projects and synthesizes data and information to identify relevant trends and next steps.• Identifies cutting-edge analytical tools, models, and methods for making key business decisions.• Works with SMEs from cross-functional teams across the entire span of business planning activities in order to collect and analyze the requirements for upcoming system and applications changes,• Works with applications user testers during UAT project phase.• Manages application developers and engineers through the development, implementation and warranty project phase, makes sure to translate the business requirements into system specifications accordingly.• Maintains process user and technical documentations. Show less • Leads and acts as the key interface between HPE internal cross-functional teams across the entire business, to support delivery of key ODM (Original Design Manufacturer) programs and new partner capabilities.• Acts as the main contact point between HPE IT team, business supply chain teams and ODM partners while supporting new system solutions and investigating system issues.• Holds the position of system expert for SAP and Seeburger.• Manages priority cross-functional projects extending from Supply chain order management, Supply chain operations management, Procurement, Engineering, Logistics, Finance and ODM Manufacturing Partners.• Partners with ODM senior management in forward thinking strategic development and relationship building.• Manages the team of Partner Management Analysts who focus on Material management, Order management and Tactical execution support. Also responsible for interviewing new candidates and mentoring new employees.• Creates training packages and process documents, mentors and coaches the staff.• Maintains master data in SAP BW to ensure accurate supply management. Show less • Coordinates the relationships with HPE strategic outsourced ODM partners (Original Design Manufacturer), monitors and drives partner performance, critical to HP SC metric attainment, overall business performance and end customer satisfaction directly. • Responsible for day to day operational management and co-ordination of all partner priorities and activities. Chairs Daily production meetings and coordinates support requirements from HPE teams.• Key interface for all business topics relevant to the assigned external partner, including internal business planning teams, Regional and Corporate procurement, NPI / Engineering and Supply Chain Order management, as well as Logistics and Finance.• Work closely with regional business planning teams on materials, revenue and volume risks, as well as with WW GBU team to ensure awareness of any Regional issues or Escalations• Manages daily customer escalations & order prioritization communications, in line with OM requests, to ensure minimal impact to end customer satisfaction.• Reviews New Product and changing product forecast requirements with the Partners, ensuring there are materials and sufficient capacity available to meet the projected build and ship volumes.• Assists with Quarterly Business reviews with the Partners. Show less

  • Complex Deal Manager

    Apr 2021 - now

  • Engineering Project/Program Manager

    Nov 2018 - Apr 2021

  • Global IT Project/Program Manager

    Jul 2017 - Oct 2018

  • Business Process and System Lead / Team Supervisor

    Apr 2016 - Jun 2017

  • Partner Business Coordinator

    Oct 2013 - Mar 2016