Mags Fullen

Dublin, County Dublin, Ireland

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Timeline
About me
Head of Mortgages and Business Banking @ BPFI
Education
- Holy faith glasnevin
  1981 - 1986
  Leaving cert
- University college dublin
  2017 - 2018
  Certificate in banking in a digital age & customer experience finance honours
- Kingstown college
  2020 - 2020
  Diploma in leadership and executive coaching coaching distinction
- National college of ireland
  2003 - 2005
  Diploma in management & employee relations honours
  Modules:Employment LawEmployee RelationsHR
- Institute of project management
  2022 - 2022
  Diploma in project management project management honours
- University college dublin
  1994 - 1996
  Bachelor of financial services finance and financial management services 2:2
Experience
- Aib
  May 1987 - Dec 2019
  Project manager on Retail Excellence Program incorporating key change initiatives including Voice of the customer, Mystery Shops, & Customer Engagement Training across 200 Retail outlets within ROITraining lead rolling out Microsoft Dynamics CRM Platform to Homes Advisors across the retail network both on Ipad and Desktop. Working closely wtih our external training vendor to ensure effective training leading to high adoption of the new platformProject Manager for Business Readiness for deployment of nCino Platform Show less
  - Business Change Manager
    Jan 2014 - Dec 2019
  - Project Manger
    Sept 2011 - Dec 2013
  - Retail Manager
    Feb 2008 - Sept 2011
  - Retail Operations
    May 1987 - Feb 2008
- Financial services and pensions ombudsman
  Mar 2020 - Nov 2021
  Executive officer
- Department of finance ireland
  Nov 2021 - Aug 2022
  Ao
- Banking & payments federation ireland
  Aug 2022 - now
  Head of mortgages and business banking
Licenses & Certifications
- Qualified financial advisor
  Institute of banking
  Jun 2001
Volunteer Experience
- Mentor
  Issued by Whitehall Colmcille GAA on Jan 2010
  Associated with Mags Fullen