Experience

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  Victory business hotel

  Mar 2005 - Oct 2008

  Housekeeping manager

  Oversaw 192 apartments, with maintenance and operations responsibility.Recruited and trained personnel, supervised maintenance crews and contractors, ensured all housekeeping, grounds keeping, maintenance, and renovation work was completed on schedule. Managed housekeeping and maintenance budgets. Oversaw operations of maintenance, marketing, and customer support groups. Prepared monthly reports to be submitted to headquarters.

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  Universidade federal de juiz de fora

  Oct 2005 - May 2008

  Front office supervisor

  Assisted International students with translations, visa paperwork and documents. Managed front office staff. Assisted HR department with paperwork, documents and forms needed from faculty and students. Helped to carry daily processes to increase the speed of total work.Trained all departments as per requirement. Handled all conditions such as solve customer inquiries, provide customer requirements etc.

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  Waikiki aquarium

  Oct 2011 - now

  Provide coordination and project management to ensure event success.Publicizes event and works with Account Development to raise awareness and drive high levels of attendance and participation by targeted audience.Build and retain direct relationships with clients to ensure satisfaction.Impact sales results by developing, supporting and executing field marketing and segment activities.Manage campaigns, events, employees and finances.Leverage existing consumer relationships and cultivate new business contactsAssist in the selection of marketing and promotional materialsWork with other departments to help promote brand recognitionSocial Media content creator Show less Provide strategic management and operational oversight of customer service team.Manage customer service and quality assurance team performing multilingual sales and support calls for a wide variety of international guests. (Japanese, Spanish, Portuguese).Manage and train staff on cash handling and daily work procedures. Recruit, schedule and train all new visitor services staff members. Maintain daily money records, recording daily state reports on Kuali Financial system and managing bank deposits.Maintain public relations pertaining to entrance fees and general aquarium information.Facilitate aquarium operations by directing calls to appropriate departments, recording meetings and appointments, and scheduling saltwater pickup for clients. Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.Contribute to communications through managing the visitor services agenda, collecting and distributing correspondence, and monitoring delivery and pickup of supplies.Ensure accuracy by completing membership applications and reconciling daily paperwork and bank deposits.Knowledge of OSHA and safety standards within Visitor Services department.Handled all conditions such as solve customer inquiries, provide customer requirements etc. Manage and Maintain Altru POS system. Show less

  • Public Information and Event Planning Specialist

    Jul 2017 - now

  • Public Information and Event Planning Specialist

    Jul 2017 - now

  • Visitor Services Supervisor

    Oct 2011 - Jul 2017