Experience

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  Wipro franchise

  Apr 1997 - Feb 1998

  In house and onsite engineer

  Repairing of Mainboards, PCA's, Monitors, SMPS's and DesktopsOnsite Desktop and Laptop Support engineer

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  Authorised service provider - hewlett packard india sales pvt ltd

  Feb 1998 - Dec 2005

  Field engineer

  Provide Onsite support for large format printers -DesignJets,LaserJet and Entry Level Deskjet and LaserjetsAlso Supported Desktops and LaptopsRemote techincal Support for HP Imaging and Printing.

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  Asp hewlett packard india sales pvt ltd

  Jan 2005 - May 2008

  Technical consultant

  IPG Technical ConsultantWorked closely with Sales Team Was responsible for delivering presentations,demo of HP printers and Plotters and finding opportunity to Sell HP products.Upsale of Latest Printer using HP's By-Back solutionsSelling of HP Software and Job Accounting solutions

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  Hp

  Jun 2008 - now

  Responsibilities:• Provide Analytics and Associated Intelligence: Provide analytics and associated intelligence specific to technical and support processes for top account ADMs/SDMs.• Customer Support Ecosystem Collaboration: Collaborate as a core project member with program managers within the Customer Support Ecosystem.• Account Health Analysis: Analyze account health to identify potential areas for service waste reduction.• Root Cause Analysis: Perform root cause analysis (RCA) based on raw data.• Process Improvement: Propose corrective action plans to address account-specific process gaps and technical inefficiencies.• Implementation: Work collaboratively with SDMs/ADMs to implement mutually agreed-upon actions.Service Waste Project Management:• Manage technical waste reduction projects.• Act as a technical SME or core project member to provide technical and process insights to project managers (PMs).• Recommend actionable improvement plans to enhance product quality and repair efficiencies (call centre and onsite operations).Content Development and Publication:• Develop and publish support documents.• Develop advisories for current top issues.New Class Issue Identification: Identify new class issues and coordinate with Technical Marketing/GBU to develop appropriate action plans. Show less

  • Project Manager

    Apr 2021 - now

  • Project Manager Technical Lead

    Dec 2011 - Mar 2021

  • Technical Lead

    Jun 2008 - Dec 2011