Experience

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  Alltel (centurytel)

  Aug 2000 - Sept 2005

  Division retail manager

  • Instrumental team Leader for fifteen centers with 125+ sales and administrative associates throughout Mississippi.• Responsible for reducing customer churn by 3.5% (below industry standard of 6.2%) through providing excellent customer service mentorship programs and vital B2B client relations training.• Provided coaching and feedback to team through professional communication to increase the team’s capabilities and increase the team’s performance. Continually recognized and rewarded outstanding performance of team.• Utilized communication skills in following up with customers to ensure that all expectations were exceeded. • Interacted with community to engage prospective customers and execute local marketing initiatives. • Provided coaching and feedback to team through professional and appropriate communication to increase the team’s capabilities and increase the overall performance.• Followed company communication procedures, policies, and guidelines at all times.Larry Myers-Group VP quoted: "Robert provided leadership and focus to his channels and team far beyond the requirements of his title. Robert became a Manager's-Manager where other managers would seek his advice on strategic and operational direction" Show less

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  Serta

  Feb 2006 - Sept 2010

  Territory sales associate

  • Always presented a professional image and a pro-active work ethic.• Executed “Sales Training” for the store associates by taking customers and sales associates through the Sales Process. Delivered excellent customer service. • Responsible significantly increasing KPI’s by 12% to 15% percent average per year. • Consistently achieved production goals as established by the company. Exceeded new account distribution channel objectives every year.• Responsible for increasing the sales revenue, profitability, and managing expenses within assigned territory.• Demonstrated ability to work well under pressure.• Effectively leveraged presentation skills through timely presentations on new items to customers, conducting sales meetings and sales trainings when needed, training the sales teams and clients on products, and presenting the product to the end user. Show less

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  Asm/at&t - dtv

  Jul 2011 - Jan 2012

  District sales manager (contract position - completed)

  • Successfully lead, managed, and supervised 85+ Associates & District Managers.• Served as the Project Manager for New Products and Programs Launch into 17 AT&T centers throughout Alabama, Mississippi, and Louisiana.• Diligently worked and surpassed the KPI goals by 115% at all 17 retail market locations.• Demonstrated a commitment to teamwork by assisting my colleagues in other divisions when needed.• Demonstrated problem solving skills daily in handling customer and employee issues quickly and satisfactorily for all parties involved.• Utilized experience to develop and implement operational programs that increased company’s efficiencies, productivity, and profitable revenue.• Demonstrated outstanding leadership in assisting in the process of mentoring and training new employees to ensure we had a dedicated and motivated team and to exceed the company’s goals. Show less

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  Maxscreen digital branding

  Apr 2014 - May 2015

  Vp marketing & operations

  • Worked closely with senior executives, including the compliance liaison, to ensure compliance within products and services within the medical community. • Responsible for developing and implementing a cohesive marketing plan to increase brand awareness. • Utilized in-depth knowledge, creativity, and innovation to create the MaxScreen website and developed and executed a digital marketing strategy to increase business. Maintained and monitored the website by updating content and designing it to be user-friendly to increase business and visibility to consumers. • Utilized analytical market analyses to identify challenges and opportunities for growth.• Consistently maintained lines of communication with divisional, regional offices and teams to effectively collaborate and execute company priorities. Recorded and monitored sales activity and market information.• Worked across departmental lines to help cross-train employees to improve efficiency and effectiveness in different departments.• Consistently met or exceeded the company’s expectations regarding production and quality of work produced. Show less

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  Self

  Aug 2015 - Dec 2019

  Independent operations/marketing consultant

  • Successfully started, grew, and ran a profitable business focused on customer service through personal dedication, strong-work ethic and by accurately bidding projects, managing costs, and delivering quality work which satisfied customers. • Utilized outstanding leadership and decision making through selecting, interviewing, hiring, training, and being responsible for the organizational development, coaching, policy recommendation, and performance management of new hires to ensure strong seamless transition to the company for the employee. • Responsible for all operations, marketing, project management, training and supervising associates, and business planning for consultation services, as well as overseeing seasonal employees. • Utilized in-depth knowledge, hands-on experience, and expertise in developing strategies to meet or exceed compliant operations of ERP, Data Management, Days of Supply inventory control including product life cycles with logistics methodologies.• Built strong relations with manufacturers, vendors, and delivery services through a strong knowledge of products, excellent customer service, and honesty.• Responsible for ordering products nationally and internationally adhering to strict CBP Import laws.• Maintained a positive work environment by addressing team member’s issues in an appropriate and timely manner including any scheduling needs or action plans.• Collaborated with our team to make certain that work was done smoothly, efficiently, and correctly. Show less

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  U.s. census bureau

  Jun 2020 - Nov 2020

  Office operations supervisor

  • Always presented a professional image, communicated, and worked well with other employees and management staff. • Responsible for the daily operations of the office to ensure a high level of productivity while successfully supporting field operations. • Demonstrated excellent leadership skills by training, supervising, and mentoring employees to ensure a high quality of work provided and created a strong team reflecting the Bureau’s mission and values.• Capable of handling calls from stressed or concerned residents with empathy, patience, and confidence.• Instrumental lead for planning and over-seeing assignments, scheduling, and maintaining the office’s calendar and maintained and ordered inventory as required.• Assisted in collecting data, creating, maintaining, and updating resident’s files accordingly while adhering to strict confidentiality rules.• Demonstrated ability to effectively work in collaboration with the team to achieve objectives in a participative management style. Show less