Iwona Frankowska

Experience

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  FitLady

  Feb 2010 - May 2017

  Manager, Owner

  Managing own small company. Recruitment and developing team of 10 people. Cooperation with many stakeholders. Troubleshooting.

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  Shell Business Operations

  Sept 2017 - Feb 2020

  Senior Specialist Deal Management Customer Operations

  Member of new created team mapping process from Germany. Following and adjusting procedures, guidelines and work instructions. Discussing these changes with other departments and ensuring quality and efficiency improvement of work activities. Advisor of internal stakeholders on topics related to own area of expertise. Interaction with others demands influencing and persuasion in a tactful manner in order to explain and advise on performed analyses of information. Identification shortcomings in current processes, systems and procedures within the assigned unit and suggesting improvements. Continuous improvement process owner Show less

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  Shell Polska

  Feb 2020 - May 2021

  Customer Ops Team Lead - DTC DACH/Poland

  responsible for the performance and management of a team of 15 Customer Operations Specialists. -Develop and empower staff, recruit talent, communicate performance status to leaders and manage key business partner relationships. Identify and lead process improvement opportunities, ensuring SLAs and KPIs are achieved. Responsibility may span one or both of the Deal Management and Order to Cash Journeys.

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  PepsiCo

  May 2021 - now

  Supply Chain Hub Manager

  • Responsible for successfully completing induction and delivery competency in design & transition processes. Improve the design process by mitigating delays and inaccuracies. Develop the design / transition process through partnership with GBS to minimize due diligence changes. Work closely with stakeholders and BU to achieve all the necessary steps of the migration progress and the roll out in the most efficient and collaborative way• Built a new SC DACH & PL team from scratch • Part of delivery of the AOP plan for SC GBS – design for DACH and transition for DACH/ NWE to defined timeline & deliver against FTE equivalent plans between design & transition• Single ownership for transparency and efficiency of overall Supply Chain processes (scope: Transportation, Warehouse, Logistic, Customer Service, Business Process Analysis) for several countries in the hub. Partnering with commercial, supply chain, and finance functions to ensure stable execution of the SC processes in line with agreed SLAs/OLAs/KPIs.• Drive and implement a customer-centric process that ensures an agreed level of KPIs and SLAs is met throughout the whole cycle • Participate in Service Level agenda discussions for selected countries, responsible for minimization of SL losses due to Order Management reasons.• Ensure project management and change management in Supply Chain processes following clients/business request* Implement new procedures and processes to optimize group effectiveness• Manage and develop the expert team (60 HC) in dedicated hub through leadership, guidance, motivation, coaching, and development of direct reports to build current and future capability in the O2C function• Implementation and monitoring of the effectiveness of GCS/SOX controls Show less