Gaetan Narcisse

Experience

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  IT&T

  May 2010 - Jun 2012

  Network and System Administrator

   Perform data backup and disaster recovery operations related computing environments including computer hardware, system software, applications and all configuration. Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Recommend changes to improve systems and network configuration, and determine hardware or software requirements related to such changes. Helpdesk support. Confer with network users about how to solve existing system problems. Maintain logs related to network functions as well as PC maintenance and repairs records. Coordinate with vendors and providers to facilitate purchases. Train people in computer system and application use. Diagnose hardware and software problems, and replace defective components. Server Configuration ,Security & Monitoring (Microsoft Exchange and Active Directory) Printer installation and network configuration. Keeping enterprise system well maintained, performed routine system checks and logs. Show less

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  Cabinet Hudicourt-Woolley

  Oct 2012 - Feb 2022

  IT Consultant

   Ensuring the smooth running of all ICT systems, including anti-virus software, print services and email provision; Scheduling upgrades and security backups of hardware and software systems; Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs; Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness;  Coordinate with vendors and providers to facilitate purchases Helpdesk Support/ Providing users with appropriate support and advice; Printer installation, network configuration and monitoring Audit of all IT equipments and their configuration and Classification Server and Mail Configuration ,Security & Monitoring (Lotus Notes 8.5 and Active Directory) File Server configuration, Group File Security & Creation of Share and Private Drive Show less

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  Fonkoze

  Jan 2013 - Jan 2013

  Network Administrator (Nethope Academy program Internship)
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  Banque de la République d'Haiti

  Apr 2015 - Sept 2022

  Senior Information Technology Support Analyst

  Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualizationAdministered a first-level technical support by resolving an average of 30 tickets per week, ensuring optimal system performance and user productivity. Documenting, maintaining all support activities and resolutions in the help desk ticketing system.Troubleshooting hardware, software and networking issues related to VPN, O365, MS Office suite, DHCP/DNS, adobePerformed data backup and disaster recovery operations related to computing environmentsConverted 40% of physical servers to VMware Infrastructure and reduced IT financial budget by 30% Implementation of ManageEngine and Jira service Desk that improved tracking of issues and facilitated a 30% quicker resolution time.Redesigned and monitor IT infrastructure software (Solarwinds Orion) that improved performance routinemaintenance tasks and prevented system downtime by 35%.Achieved a company-wide OS migration for over 500 workstationsProvided remote technical support and VPN access to other financial institution involving transactional operationsCreation, management and access control of a SFTP server for data sharing between the country financial Banks.Management of user permissions and access rights with Active Directory for onboarding and offboarding, GPO and OU creationMail configuration, group creation and management with Microsoft Exchange 2013 for more than 700users.Responsible of installation, configuration and deployment of Printers via GPO to their specific OU or usersInstallation, configuration and management of DHCP ServerConfiguration and access control of Share Drives0Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when neededPerform routine/scheduled audits of the systems, including all backups Show less

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  Unibank

  Sept 2022 - Jun 2023

  Senior Information Technology Support Analyst

  • Created and enforced IT policies that ensured regulatory compliance and increased staff efficiency.• Provides administration and maintenance for over 80% of Windows Servers and virtualizations• Responsible of conducting regular backup, implementing disaster recovery plans via Vinchin Backup &Data recovery for Linux and Windows Servers on Citrix and VMware.• Collaborate with Network and Security team members ensuring smooth operation to achieve different projects• Responsible of access control, hardware configuration and installation in the Datacenter related to System administration• Deployed Windows update and Security patches for over 500 workstations and networked devices, ensuring a 99% system availability and compliance.• Troubleshoot and resolve 90% clients problems related to hardware, software and network problems.• Manage over 500 user account, OU, GPO, permissions and access controls to ensure data integrity and confidentiality Show less