Prashanth G

Experience

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  Millenium techno soft

  Feb 2022 - Aug 2023

  Cisco VoIP Engineer

  • Provided 1st tier support to Users Globally utilizing Cisco Unified Communications Manager, Unity , Expressway servers.(CUCM 11.5).• Configuration of Voice mail profiles and management of Cisco Unity Connection (CUC).• Configuring Call Manager User Features and Services such as Speed dial, Call forwarding, Call Park.• Configuration of Cisco IP Phones like Desk phones, Jabber, Webex.• Understanding of various call control protocols like MGCP, H323, SIP and SCCP.• Phone Button Template, Soft key Template.• Configuration of PSTN Gateways, VoIP & POTS dial-peers.• Partitions, Calling Search Spaces (CSS).• Translation’s pattern, Transformation’s mask.• Route patterns, Route lists, Hunt Lists Product Knowledge• Signalling Protocols – MGCP, H323, SCCP, and SIP• Addressing IP phone registration issues and initiating RMAs when necessary• Collecting logs from CDR and RTMT• Acting as Queue Manager for entire shift• Providing Voice technical support for end users• Configuring user telephony features including speed dial, call forwarding, call transfer, and call pickup• Utilizing BAT (Bulk Administration Tool) for a range of administrative and management purposes• Responsible for maintaining and configuring line groups, hunt lists, and hunt groups.• Troubleshooting and configuring Extension Mobility• Addressing issues related to Cisco telephony solutions• Analysing call routing issues using DNA• Collecting logs and traces from RTMT• Utilizing monitoring tools like RTMT, CDR, and DNA for troubleshooting• Addressing IP phone registration issues. Show less

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  Walmart Global Tech India

  Sept 2023 - now

  Skills: Cisco Unified Communications Manager (CUCM) Troubleshooting Cisco Certified. Communication Internet Protocol Suite (TCP/IP). Session Initiation Protocol (SIP). Telecommunications Voice over IP (VoIP) UCCE Systems Engineering Cisco VoIP Cisco Routers Engineering Unified Communications

  • Voip Engineer

    Mar 2024 - now

  • Voice Support Engineer

    Sept 2023 - Mar 2024