Pieter Van Schalkwyk

Experience

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  Jaguar Land Rover Sandton

  Mar 2011 - Mar 2019

  Advanced Automotive Technician - Diagnostics and EV Systems

  • Servicing 5 vehicles daily, with 95% diagnostic accuracy.• Managing equipment, integrating Right First Time Fix process, reducing wasted time by 10%.• Assisting fellow technicians for 95% Right First Time Fix rating.• Corresponding with warranty authorization personnel, ensuring near 100% approval rate.• Proficiency in using SDD and associated programs.

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  Jaguar Land Rover Langley

  Apr 2019 - Aug 2021

  Advanced Automotive Technician - Diagnostics and EV Systems

  • Conducted high-level diagnostics on mechanical and electrical systems with a 90% first-time resolution rate.• Provided in-house technical assistance, addressing an average of 10 inquiries daily.• Performed advanced repairs on electrical and mechanical components, 10 complex repairs weekly with 98% success.• Maintained front-line customer interaction, achieving a 95%+ satisfaction rating.• Oversaw workshop operations, leading to improved performance metrics.

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  Audi Langley

  Oct 2022 - Jan 2023

  Advanced Automotive Technician - Diagnostics and EV Systems

  • Perform comprehensive diagnostics with a 90%+ accuracy rate for complex vehicle issues.• Achieve a 95% "Fixed Right First Time" rate on various vehicle models.• Increase warranty claim approvals by 20% through effective communication.• Optimize repair processes with detailed repair orders and SRO codes.• Maintain proficiency in ODIS and associated programs for smooth, accurate diagnostics (94% user accuracy).

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  Preston Chevrolet Buick GMC Cadillac Ltd.

  Jan 2023 - Jan 2024

  Advanced Automotive Technician - Diagnostics and EV Systems

  • Perform advanced diagnostics and repairs, specializing in electrical and mechanical systems, with a consistent 95%+ success rate in first-attempt resolution.• Use state-of-the-art equipment for quick, efficient problem pinpointing, achieving <1-hour turnaround per diagnostic task.• Communicate technical findings clearly to customers, mentor junior technicians, earning high praise for service explanations and guidance.• Stay current with automotive tech, OEM processes, and attend a minimum of 40 annual training sessions to remain at the forefront.• Prioritize safety, quality, and efficiency, maintaining an accident-free record and exceeding regional customer satisfaction scores. Show less

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  Rovalution Automotive Ltd

  Mar 2024 - now

  Automotive Technician
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  V2X Inc

  Jun 2024 - now

  Technical Services Manager

  Conducted technical training sessions and product/technical seminars for the independent automotive aftermarket.Provided technical product support and conducted warranty inspections to maintain high levels of customer satisfaction.Performed field product investigations and reported findings to improve product quality.Liaised with customer field staff and supported customer trade shows to promote products and services.Utilized various instructional methods to deliver effective training to groups of 3-60 participants.Demonstrated ability to work independently with minimal supervision. Show less