Diane Cameron, Assoc CIPD

Experience

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  Thomson Holidays

  Nov 2000 - Dec 2006

  * Manage the performance of a team of customer service advisors to achieve both call and quality assurance targets.* Maximize revenue through high levels of customer service.* Coach and develop team members to improve personal performance through constructive feedback.* Liaise with other departments to ensure all resources are maximized. * Resolve internal and external customer complaints or issues.* Plan and deliver performance evaluations, reviews, 1-1's and training development.* Work closely as part of a management team to improve department productivity and customer satisfaction. Show less * Confirmation of staff holidays with relevant discounts for over 2000 staff members nationwide.* Track and update staff records.* Liaise with external partners for the introduction of additional staff benefits.* Confirmation of all business related travel.* Reservations of all "friends and family" holidays with relevant discounts.* Administration and amendments for all bookings made within the department.* Liaising with Head Office to organize staff overseas visits. Show less

  • Customer Service Team Leader

    Jan 2005 - Dec 2006

  • Staff Travel Advisor

    Nov 2004 - Dec 2005

  • Recruitment Advisor

    Feb 2004 - Nov 2004

  • Travel Consultant

    Nov 2000 - Feb 2004
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  Change Recruitment Group

  Mar 2007 - Feb 2010

  Recruitment Advisor

  Effectively manage candidate & client experience.* Conduct candidate interviews by both telephone and face to face.* Strengthen client relationships through high levels of customer service.* Resolve internal and external customer complaints or issues.* Manage candidate attraction through various mediums.* Working to strict deadlines in accordance with campaign needs* Product accurate and detailed MI reporting AchievementsWinner of the Scottish Recruitment Awards Best Online Recruitment Campaign 2007 for First Scotrail campaign. Show less

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  Standard Life

  Feb 2010 - Jun 2014

  To lead, manage and be part of a team of Resourcing Co-ordinators who are accountable for the delivery of a variety of advisory and administrative resourcing activities supporting the overall delivery of a professional and consistent resourcing service to People Support Services customers. • The Resourcing Co-ordinators are managed, coached and developed to create a fully skilled team to meet the agreed SLAs and support the Resourcing Consultants in achieving their goals. • To lead continuous improvement activities and projects to ensure that the recruitment service is continually reviewed and improved to ensure it is cost effective and is an exceptional experience for the candidate.• To co-ordinate the collation, analysis and presentation of Management MI to the Resourcing Consultants and the Resourcing Manager to ensure that success against the recruitment plan can be measured and continuous improvement action initiated as appropriate• To provide knowledge of the range of resourcing options in the market to ensure that Standard Life is using the most up to date tools and techniques to ensure the Group is in line or exceeds our market competitors.AchievementsSuccessful implementation of Oracle Taleo Recruitment candidate management system. Involved in the implementation from design, through to testing and delivery. Show less Pro-actively support the aligned Recruitment Consultant to deliver a uniform and joined up service for all stakeholders (Recruiting Managers/People Consultants and Candidates).*******Ensure that all updates to vacancies and candidate progress are updated on Talentnet within the agreed SLAs to enable the capture of key recruitment metrics.*Resolve internal and external customer complaints or issues.*Manage candidate attraction through various mediums.*Working to strict deadlines in accordance with campaign needs*Product accurate and detailed MI reporting AchievementsRecognised as main point of contact in recruitment for Restructure campaigns, heavily involved in the re-deployment of at risk staff. Very positive feedback from across the business. Show less

  • Resourcing Team Leader

    Dec 2012 - Jun 2014

  • Vacancy Co-Ordinator

    Feb 2010 - Dec 2012
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  ACCA

  Jul 2014 - Feb 2018

  Resourcing Manager

  Responsible for the creation and ongoing development of the Global Resourcing strategy to support the company in achieving its strategy to 2020. This includes selection strategies, talent pipeline, the creation of an effective resourcing model, being responsible for ensuring the Resourcing team is resourced appropriately, team are meeting service level requirements, team capability levels are at the highest level and continuous improvement opportunities are sought.Competencies:• Leadership Skills• Excellent Communicator using a variety of media– including presentation skills, the ability to influence and negotiate• Project Management skills • Ability to plan and organise• Initiative to drive change and improvements• Process Focused• Problem solver Personal Characteristics:• Confident self-starter• High Integrity• Change Agent• Ability to influence • Resilience • Engaging personality with a strong focus on process and structure.• Ability to work in a fast paced and dynamic environment. Show less

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  BBC

  Jun 2018 - Feb 2019

  Senior Resourcing Specialist

  The BBC is the world's leading public service broadcaster.Funded primarily through the television license fee, the BBC provides audiences in the UK with high quality and distinctive services across television, radio and online. It informs, educates and entertains - wherever you are, whatever your age.The BBC maintains a number of separate ventures across the world, some of which help fund it's public services. BBC World Service, BBC World News, BBC Worldwide and BBC Monitoring are some of the ways people might encounter it's services internationally. Show less

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  Cigna

  Feb 2019 - Apr 2022

  Senior Talent Acquisition Specialist EMEA

  Currently recruiting across the EMEA region for highly skilled talent in professional services including IT, Finance, Legal, HR, Compliance, Marketing and Tax

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  Deloitte

  May 2022 - now

  Proactively sourcing, headhunting and screening candidates at Partner level across our main business areas. Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, tax, and related services to select clients.As part of the Professional Hires team within Deloitte UK, I am responsible for finding the best talent within both Audit & Assurance, and Tax & Legal.

  • Partner Hiring - Talent Sourcing

    Dec 2022 - now

  • Principal Sourcing Business Partner

    May 2022 - Dec 2022