Mateusz Furgał

Experience

• 

  ANIXE

  Jan 2020 - now

  • Performed manual functional, acceptance, exploration and regression tests • Used Zephyr scale to create database of test scenarios • Application testing via Postman • Support for clients from travel industry • Monitored application logs using Grafana Loki to track bugs • Querying Database • Creating and managing Jira tasks • Maintaining Confluance documentation • Resolving tickets related with specific application part • Performed manual exploration and regression tests • Support for clients from travel industry • Ticketing management • Structured logs analysis • Using Hostmonitor for application and network monitoring • Reporting and handling incidents • Booking verification and daily reports • Reporting to higher-level support and initial issue investigation

  • L2 Technical Support Specialist

    Aug 2022 - now

  • IT Service Desk Specialist

    Jan 2020 - Aug 2022