Daniel De Oliveira

Experience

• 

  Tribunal de Justiça de Pernambuco (TJPE)

  Mar 2013 - Jan 2014

  Electrical Projects Intern

  CAD Electrical Projects.

• 

  Wizard by Pearson

  Aug 2016 - Jun 2019

  Instrutor de idiomas

  English Teacher (A1 - C1);German Teacher (A1 - A2).

• 

  Setta Energia

  Mar 2019 - now

  As the customer services manager at Setta, I orchestrate the entire customer journey, ensuring seamless experiences from initial engagement to ongoing support. In this role, I oversee multiple teams and departments, including Energy Management, After Sales, Software Development, Billing, and Sales Quality. Key responsibilities and achievements include:- Leading and managing a diverse team of professionals, fostering collaboration and driving performance excellence.- Spearheading software development initiatives, including the successful launch of a mobile app using Flutter, to enhance customer interaction and engagement.- Developing and implementing robust billing processes, emphasizing non-payment reduction goals and streamlining cross-functional workflows.- Ensuring the delivery of high-quality services to thousends of customers, optimizing energy management processes and leveraging BI reports for strategic decision-making.- Elevating sales quality standards through effective leadership and continuous improvement initiatives. Show less As the Energy Management | Software Development Coordinator, I led a dynamic team of engineers responsible for managing energy generated from hundreds of power plants and billing over 1,000 customers. This role involved orchestrating end-to-end processes, overseeing software development projects, and building a customer-facing platform. Key achievements include:- Overseeing the development and implementation of a comprehensive energy management platform using React + Next.js for frontend, Python + Flask for backend, and various AWS services.- Enhancing business intelligence capabilities by creating and refining reports for internal and external stakeholders, facilitating data-driven decision-making.- Collaborating cross-functionally to establish energy management best practices and optimize operational efficiencies. Show less As the Operations and Management Supervisor, I played a pivotal role in ensuring the efficient operation and maintenance of solar power plants, adhering to NREL standards. This position involved leading a team of technicians and field laborers, managing software development projects, and integrating APIs to streamline processes. Key responsibilities and accomplishments include:- Leading a team of technicians and field laborers, overseeing daily operations, and implementing rigorous maintenance procedures to maximize plant performance;- Planning and budget control;- Managing software development projects, including the integration of APIs (python) and the development of a relational database (SQL Server) and BI reports (DAX - Power BI).- Collaborating with cross-functional teams to develop and enforce standardized processes, ensuring consistency and quality across operations. Show less As an Engineer at Setta, I was responsible for solar design using tools such as PVsyst, PVsol, and AutoCAD. Additionally, I performed technical setup and maintenance of solar power plants, as well as reporting to clients. Key contributions include:- Designing solar power systems using PVsyst, PVsol, and AutoCAD, ensuring optimal performance and efficiency.- Automating reporting processes by leveraging APIs and developing streamlined workflows, enhancing client communication and satisfaction.- Conducting technical setup and maintenance of solar power plants, ensuring compliance with industry standards and regulations. Show less

  • Customer Services | Software Development Manager

    May 2024 - now

  • Energy Management | Software Development Coordinator

    Feb 2022 - May 2024

  • Operations and Management Supervisor

    Mar 2020 - Feb 2022

  • Solar Engineer

    Mar 2019 - Mar 2020
• 

  Ioet

  Apr 2022 - Oct 2022

  Python Developer

  As a Python Developer at ioet, I played an important role in developing and deploying various projects utilizing modern technologies and best practices. Key responsibilities and achievements include:- Web Application Development:Leveraged React.js + Next.js to build a dynamic web application, incorporating Firebase and Firestore for database management on Google Cloud Platform. I also participated in the design and implementation of an API using Next.js, ensuring seamless communication between frontend and backend systems.- Mobile App Development:I was a member of a team who developed and deployed a mobile app using Dart (Flutter framework), following clean architecture principles and adopting a test-driven development (TDD) approach.Implemented Bloc for state management, optimizing performance and user experience.- Backend Development:I also took part in a backend project using Python + Flask, employing domain-driven design (DDD) principles to architect scalable and maintainable solutions. Implemented unit testing to ensure code quality and reliability, with a focus on continuous integration and deployment (CI/CD).Utilized PostgreSQL and SQLAlchemy for database management, optimizing data storage and retrieval processes. Show less