Dipanwita Sarkar

Experience

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  Karishma Saree Center

  Apr 2014 - Mar 2015

  Customer Service Representative
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  Costco Wholesale Canada

  Jul 2015 - Aug 2015

  Customer Care Specialist
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  Ontario standard home services

  Aug 2015 - Apr 2016

  Team Lead Supervisor

  Conducting training sessions regarding daily sales experience Planning and scheduling B2C salesMonitoring sales activities and proactively taking necessary actions to redirect efforts as needed

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  Tim Hortons

  Aug 2016 - Dec 2017

  Customer Service Specialist
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  Tim Hortons

  Jul 2018 - Feb 2020

  Customer Experience Manager
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  Chick-fil-A-Franchise

  Apr 2022 - Nov 2024

  Operations Manager

  Identified strategic growth initiatives to achieve and exceed the business operational goals of a thriving $4.5 million franchisee. Chick-fil-A is 3rd largest restaurant chain USA generating $21.6 billion in sales in 2023, and a top competitor to McDonald’s and Burger King.- Catered to top-tier clients including Delta Airlines, Blue Jays, Shen Yun Toronto, and corporate and wedding events- Led and motivated a team of 25 operations staff, providing guidance, coaching, and fostering a collaborative work environment, resulting in 88% employee satisfaction rate- Utilized reporting tools and data analysis to track Key Performance Indicators to identify trends and implement customer-centric strategiesAchievements!!- Introduced the “Employee of the Month” program, resulting in 85% of employees reported to feel recognized at work in the employee engagement survey- Recognized as the 2nd Canadian trainer in my company to receive the "Golden Skillet Award" for my outstanding performance in a Grand Opening Location- Achieved "Guardian of Brand" award for best food safety and quality practices Show less

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  Jersey Mike's Subs

  Nov 2024 - now

  General Manager