Sam David

Experience

• 

  AVASOFT

  May 2021 - now

  Played an active role in crafting end-to-end onboarding and offboarding lifecycle events, effectively managing employee transitions.• Conscientiously gathered requirements, aligning them with the existing onboarding and offboarding protocols of the organization.• Demonstrated proficiency in configuring HR catalog items and record producers, systematically capturing essential particulars integral to the employee onboarding process.• Skillfully engineered configurations for Rescind activities, efficiently navigating the complexities of employee offboarding while ensuring meticulous data handling.• Conducted rigorous testing of the configured lifecycles, assuring their flawless operation prior to transitioning to higher instances for client acceptance testing.• Strategically integrated HR catalog items and record producers into the HR Service Portal, enhancing user engagement and accessibility.• Strategically designed and tailored campaigns to precisely reflect the distinct business requirements of clients, ensuring alignment with their organizational vision.• Orchestrated the design of lifecycle events, automating and streamlining new hire onboarding and offboarding procedures for optimal efficiency.• Devised and managed user Groups, offering a streamlined mechanism for approval processes, task assignment, and timely notifications.• Imposed rigorous security measures through the strategic implementation of Access Control Lists (ACLs), proactively safeguarding sensitive HR data from unauthorized access. Through my diligent execution of these tasks, I have made valuable contributions toward optimizing employee experiences and operational effectiveness within the ServiceNow framework. Show less Guided a dynamic team of ServiceNow developers and administrators, overseeing their tasks, assignments, and performance metrics.• Conceptualized and architected intricate ServiceNow solutions, emphasizing scalability, operational efficiency, and strict adherence to industry best practices.• Strategically allocated tasks among team members, leveraging their individual strengths and areas of expertise to optimize project outcomes.• Conducted regular code reviews, furnishing constructive feedback to team members in order to maintain a high standard of code quality and uniformity.• Held the pivotal role of being the primary point of contact for technical queries and challenges, offering timely guidance and solutions to ensure the seamless progression of projects.• Orchestrated seamless coordination with cross-functional teams to effectively integrate ServiceNow capabilities with external systems, augmenting overall process efficiencyAssumed responsibility for supervising the successful implementation of ServiceNow platform upgrades, patches, and enhancements, minimizing disruptions while maximizing benefits.• Provided invaluable mentorship and guidance to junior team members, cultivating their expertise and progression within the ServiceNow domain.• Ensured open and effective communication channels within the team and with stakeholders, thereby facilitating productive collaborations and informed decision-making.• Kept a vigilant eye on project progress, milestones, and potential risks, preemptively addressing issues to maintain projects within scope and on course.• Imposed and upheld best practices in ServiceNow development and administration, consistently upholding elevated standards of quality and security.• Fostered impactful alignment of ServiceNow projects with organizational aspirations through collaboration with business leaders, leading to outcomes of significance. Show less Undertook the end-to-end process of designing, developing, and deploying ServiceNow applications and modules to cater to various business needs.• Collaborated seamlessly with a team of fellow developers and stakeholders, engaging in comprehensive requirement gathering, solution design, and the implementation of enhancements within the ServiceNow ecosystem.• Demonstrated proficiency in diverse aspects of ServiceNow, including workflows, business rules, UI pages, UI actions, client scripts, and access control lists (ACLs), effectively contributing to the platform's robust functionality.• Leveraged my expertise to seamlessly integrate ServiceNow with external systems, employing REST APIs and other integration techniques to facilitate cohesive data exchange.• Displayed adeptness in not only collecting intricate business requirements but also leading the team in translating these requisites into practical, scalable technological solutions.• Collaborated closely with ServiceNow administrators to ensure smooth deployments and optimal performance of applications.• Created custom ServiceNow applications to streamline specific business processes, enhancing efficiency and user experience.• Engaged in continuous learning to stay updated with ServiceNow platform enhancements, incorporating new features and best practices into development processes.• Collaborated with UX/UI designers to create user-friendly interfaces that align with the organization's design guidelines.• Acted as a mentor to junior developers, providing guidance and fostering skill development within the team. Show less Orchestrated the fine-tuning and personalization of ServiceNow instances, customizing the platform to precisely fit the unique demands of the organization.• Collaborated closely with stakeholders to meticulously gather requirements and translate them into ServiceNow configurations, resulting in an elevated user experience.• Skillfully managed user access and roles within the ServiceNow environment, guaranteeing the appropriate permissions and security protocols were consistently upheld.• Oversaw and guided the incident, problem, and change management processes within ServiceNow, a pivotal role in ensuring seamless and effective IT service management.• Successfully executed and maintained the Configuration Management Database (CMDB), ensuring precise tracking of IT assets and their intricate interconnections.• Collaborated actively with development teams, effectively integrating ServiceNow with external systems through REST APIs and other versatile integration methodologies.• Served as the steward of platform upgrades and patches, ensuring the infusion of the latestfeatures and robust security enhancements.• Conducted health assessments and meticulously fine-tuned the performance of ServiceNowinstances, resulting in optimized system functionality.• Generated and maintained comprehensive ServiceNow documentation and encompassing process flows• Harmonized ServiceNow functionalities with precise business requisites by fostering fruitful collaborations with cross-functional teams.• Played a crucial role in orienting and training new users and teams on the intricacies of ServiceNow functionalities and best practices.• Imposed and meticulously maintained data policies and retention strategies, ensuring the continuous preservation of data integrity and regulatory compliance.• Vigilantly monitored and reported on ServiceNow's performance and usage metrics, thereby providing invaluable insights for informed decision-making. Show less Completed training in .Net application and SQL development.• Collaborated closely with the Technical Team Lead to architect and create the SharePoint Learning Management Application.• Utilized technologies such as C#, SharePoint 2013, Microsoft SQL, HTML, and CSS.• Adhered to the Software Development Lifecycle Process (Definition, Design, Development, & Deployment) during the application's creation.• Engaged in software development responsibilities and contributed to the design and structure of software applications, both individually and as part of a team.• Transformed intricate design specifications into functional software applications.• Achieved the successful development of a .Net application within the stipulated timeframe, delivering the final product to the client as planned. Show less

  • ServiceNow Solution Consultant

    Oct 2022 - now

  • ServiceNow Team Lead

    Jun 2022 - Sept 2022

  • ServiceNow Developer

    Jan 2022 - May 2022

  • ServiceNow Admin

    Sept 2021 - Dec 2021

  • Software Engineer Intern

    May 2021 - Aug 2021