Heloisa Der Torossian Casanova

Experience

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  Itaú Unibanco

  Jan 2008 - Jan 2012

  Regulatory Compliance Analyst

  - Evaluated products and projects, analyzing reputation risks and ensuring compliance with regulatory sanctions- Mapped controls and processes, identifying gaps and implementing improvements to strengthen internal controls- Defined, implemented and monitored Action Plans to ensure regulatory compliance in different business areas- Prepared corporate documents, including policies, processes, and procedures, ensuring compliance with regulatory guidelines

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  Torogel Comercio e Importação Ltda.

  Jan 2012 - Jan 2014

  Sales Manager

  - Conducted client prospecting and new business development, expanding the customer base and driving company growth- Led B2B negotiations and represented the company in commercial partnerships with international companies such as Frigomat (Italy) and Jordão Cooling System and Ramalhos (Portugal).- Developed and implemented training programs in maintenance and customer service, strengthening the customer network and improving customer satisfaction.- Managed sponsorships and strategic partnerships, establishing relationships with renowned brands such as Habib’s, Diageo, Cacau Show, Ofner, among others Meno dettagli

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  Fratelli Gelato

  Jan 2014 - Jan 2020

  Associate Founder

  - Founded and launched a successful Italian gelato company with stores in major shopping malls in São Paulo (Eldorado, Center 3 and Morumbi)- Formed a high-performing team of 30 employees (coordinating 3 management positions), ensuring clear understanding of roles, responsibilities, and goals- Developed and executed the business strategy, including expansion, growth opportunities and events- Brand recognition in the ice-cream market, as one of the top 5 brands in São Paulo- Achieving an annual revenue of R$1.5MM - Strategic and commercial planning, definition of sales targets, customer loyalty Meno dettagli

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  Grupo Yamaha Brasil

  Jan 2020 - Jan 2021

  Non Financial Risk Officer | Project Manager

  - Implemented the Data Protection Department leading a team of 3 people, ensuring compliance with the LGPD (Brazilian data protection law) and protection of sensitive data - Developed and presented bilingual status reports to the executive board- Implemented an internal schedule based on risk and OKRs to ensure timely project delivery- Coordinated workshops and training sessions (+124 trained people) - Conducted 573 mapping processes and implemented 400 Inicial Plan Process- Conducted Risk Self Assessment for Compliance, Data Detox Inventory, internal and external audit service, and regulatory authorities assistance, such as the Central Bank- Mapping and improving the flow of internal policies and procedures, reducing update delays by 80%. Additionally, I created KYC/KYS dossiers, optimizing the process by 50% and eliminating analysis backlog entirely Meno dettagli

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  Big Data

  Jan 2021 - Apr 2023

  - Managing the Projects/Customer Success team, implementing agile methodologies in project management, budgeting, scheduling, milestones, risk mapping, and interactions with technical teams and clients- Responsible for coordinating and completing projects with a focus on digital transformation using Artificial Intelligence, Machine Learning products and data engineering, encompassing customer success, satisfaction, and service strategies- Elaborate NPS, C-SAT and CES surveys- Improved workflows and implemented controls using Business Process Model and Notation - Prepared executive reports based on analysis for internal and external stakeholders- Develop and update management reports and project control KPIs panel- Implemented routes focusing on product improvement and customer satisfaction - Member of the executive board involved in decision-making alongside the CEO and CTO- Managed 16 simultaneous complex projects, led a team of 6 people, and conducted 21 semi-annual performance evaluations in the company. Achieved a cost saving of 1.5MM. Meno dettagli

  • Head of Project Office

    Jan 2022 - Apr 2023

  • Project Manager

    Jan 2021 - Jan 2022
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  Kaizen Gaming

  Jan 2023 - now

  Country Coordinator