Chrystiana Penalber

Experience

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  Hotéis Othon

  Aug 2011 - May 2017

  • Check-In and Check-Out; • Hotel Guidance, Tourist Information and Tour Sales; • Sales of New Reservations (Walk-In) and Upgraded Rooms (Up Selling); • Process Control and Quality Management; • Training for new agents and interns.

  • Front Desk Agent

    Aug 2012 - May 2017

  • Front Desk Apprentice

    Aug 2011 - Jul 2012
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  Itaú Unibanco

  May 2017 - Oct 2018

  Bank Teller

  • Customer Service;• Customer Interaction at the Transactional Level (withdrawals, deposits, transfers, treasury management);• Commercial Customer Interaction for Product and Service Sales; • Support for Team Results Management; • Agency Opening and Closing.

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  Fundação Vale do Rio Doce de Seguridade Social - Valia

  Mar 2019 - Dec 2019

  Corporate Customer Service

  • Internal Customer Service;• Pension Consulting;• Process Control and Quality Management;• Sales and Customer Retention.

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  Hyatt Regency Atlanta

  Jan 2020 - Mar 2020

  Trainee

  • Process Control and Reception Management Support;• Check-In, Check-Out and local and Tourist Guidance;• Sales of New Reservations (Walk-In) and Upgraded Rooms (Up Selling).

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  Fundação Vale do Rio Doce de Seguridade Social - Valia

  Jul 2021 - Mar 2022

  Corporate Customer Service

  • Internal Customer Service;• Pension Consulting;• Process Control and Quality Management;• Sales and Customer Retention.

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  CustomerUmbrella

  Oct 2022 - Jan 2023

  Outbound Representative

  During my journey at Customer Umbrella, I held a position involving outbound calls, sales, and marketing. I developed strong skills in communication, problem-solving and teamwork. The experience of working in an international environment, with growth opportunities and guided training, led to significant personal and professional growth. I am grateful for contributing to the company’s success and enhancing my skills in this role.

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  Klave

  Feb 2023 - now

  Customer Support Agent

  I provide customer service to Israeli clients with Portuguese citizenship. My responsibilities include assisting with the issuance of citizen cards, passports and bank account openings. I communicate with clients in English, ensuring high-quality service. Strong communication skills, patience, and empathy are essential for addressing clients’ needs and concerns.