Florian Pițuru

Experience

• 

  Teleperformance Romania

  Mar 2015 - Oct 2016

  Call Center Representative

  Answering inbound calls and resolving customer issues, forwarding calls to the appropriate departments, retrieving resolutions where needed from the appropriate departments, submitting customer requests for service activation, assisting in the process of learning and development of new agents

• 

  Ubisoft

  Oct 2016 - Jul 2018

  Quality Control Specialist

  Feature testing, bug testing, bug submitting, creating detailed test cases based on the generic structure provided by the developers, creating Excel trackers for organising tests, creating JIRA filters needed to track submitted bugs.

• 

  Playtika

  Oct 2018 - Mar 2019

  Customer Support Specialist

  Email customer service specialist and chat agent for an international online casino games platform; Excel, working with databases, creating and improving an internal database of features and customer support procedures, creating an FAQ section for newly implemented features

• 

  WHYTTEST

  Nov 2019 - Feb 2020

  Game Tester
• 

  WHYTTEST (Testronic Group)

  Feb 2020 - Jan 2022

  Software QA Engineer