Mr. Michael Young Jr. MHA, DSL

Experience

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  US Army

  Jun 1995 - Jan 2017

  • Developed a turnaround strategy for an underperforming company that improved readiness and performance metrics by 25% in 9 months; ranked top 3 in the organization• Monitored, evaluated and recommended effective changes to procedures and policies to service• Forefront of customer service excellence and delivering an optimal quality of services • Led weekly readiness conference calls with regional stakeholders and Defense Health Agency (DHA) personnel on time-critical deadlines and suspense• Served as a point of contact for escalation issues or activities that client/staff encountered and expedited the resolution of customer problems/complaints• Served as a point of contact for escalation issues or activities that client/staff encountered and expedited the resolution of customer problems/complaints• Revamped medical readiness program that earned praise of senior management and colleagues Show less • Established a viable and efficient workflow and process across disciplines; empowered staff at all levels to be part of the successful results• Understands the site’s challenges. Productively and proactively facilitates communication and involvement of other functional areas with leadership• Conducted onsite quality assessment audits resulting in 90% compliance• Worked collaboratively with medical professionals to address HIPAA complaints using best practices that resulted in reduced healthcare and privacy violations• Ensured all licensing is up to date, and equipment meets all safety standards• Advised leadership about the health and readiness of the organization; discussed “Top 5” issues – developed training to address noncompliance; complaints decreased by 20% over one year Show less • Reviewed and revised technical material with updated research relating to basic operations; administered written, verbal and hands-on exams• Designed, developed, and implement training procedure manuals and course materials • Provided leadership to inspire and coach employees on accomplishing strategic and operational goals and related tasks• Co-chaired a safety committee that identified systemic safety issues and violations, recommended proposals that decreased safety incidents by 50% over a 2-year period – Awarded the “Commander’s Excellence in Safety”• Developed a remedial program to improve underperforming employees; resulted in an increased participation by 20% Show less • Coordinated services and transactions between customers, clients and vendors• Scheduled services for 150 fleet vehicles and equipment increasing readiness from 70% to 95%• Oversaw logistical operations for half a million gallons of petroleum between the Defense Energy Support Center and US Army Reserves during annual training exercises• Managed all project-related activities according to project milestones/timelines in a manner consistent with the applicable process, regulatory and accrediting entities, and ethical business practice• Drove planning and delivery of $500,000 of product orders to customers; 98% on time rate or ahead of schedule in support of overseas military contingencies • Worked closely with management to resolve logistical issues and drafting continuous improvement objectives Show less

  • Senior Operations Manager

    May 2015 - Jan 2017

  • Assistant Inspector General (Compliance Officer)

    Feb 2012 - May 2015

  • Training Specialist

    Jan 2009 - Feb 2012

  • Logistics Management Specialist

    Jun 1995 - Jan 2009
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  AmerisourceBergen

  Feb 2017 - Mar 2018

  Operations Program Manager

  I oversaw the daily administration of community activities, association committees, and Covenants, Conditions, and Restrictions compliance (CCR). I exercised tight monitoring and accountability for financial budget resources in line with my fiduciary duties. Additionally, I coordinated efforts to preserve our 101 residences' great reputation with homeowners and property values. I reviewed yearly budgets, did monthly audits, and kept track of project milestones to ensure they were completed on schedule. Moreover, I analysed and renegotiated contractual arrangements on the Association's behalf in order to cut expenses and enhance the Association's financial future.Key Accomplishments:• Served as the main point of contact to client to ensure business rules compliance and issues were identified and resolved.• Achieved lowest staff turnover rate within assigned region via best-in-class employee recognition and training strategies.• Managed assistance program population of 2500 patients; reduced turnaround times by 50% utilizing lean six continuous improvement principles. Show less

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  Amber Leigh Homeowners Association

  Jan 2018 - Dec 2019

  I oversaw the daily administration of community activities, association committees, and Covenants, Conditions, and Restrictions compliance (CCR). I exercised tight monitoring and accountability for financial budget resources in line with my fiduciary duties. Additionally, I coordinated efforts to preserve our 101 residences' great reputation with homeowners and property values. I reviewed yearly budgets, did monthly audits, and kept track of project milestones to ensure they were completed on schedule. Moreover, I analysed and renegotiated contractual arrangements on the Association's behalf in order to cut expenses and enhance the Association's financial future.Key Accomplishments:• Developed strong budgetary strategy that resulted in 60% increase in association reserves in 2019 budget.• Significantly lowered grievances by 40% through improved communication and community involvement Show less

  • Vice President

    Jan 2019 - Dec 2019

  • Treasurer

    Jan 2018 - Dec 2018
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  Blakey Hall Retirement Community

  Jan 2019 - Mar 2019

  Adminstrator-in-Training (Preceptorship)

  • Participated in over three Sales and Marketing tours with potential prospects for a 72-bed facility• Reviewed, interpreted financial data including income statements and balance sheets to identify plan shortfalls and opportunities• Conducted resident interviews and participated in luncheons to assesses resident satisfaction• Reviewed business management, maintenance, dining and housekeeping standard operating procedures• Collaborated with personal care staff address and efficiently resolve quality concerns, including implementing and tracking through completion any Corrective and Preventive Actions (CAPA) Show less

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  Carillon Assisted Living

  Aug 2019 - Jan 2020

  Executive Director

  I headed a team of more than 40 workers and department supervisors to guarantee the smooth execution of daily operations. Additionally, I was accountable for management and leadership responsibilities related to recruiting, mentoring, and quality assurance in accordance with corporate policies and labor regulations. I assessed colleagues' skills and abilities and assigned jobs strategically to maximize resource usage. Furthermore, I partnered with external medical professionals to increase occupancy leads, gain new business, and enhance client experience. I oversaw the financial operations of the P&L to ensure that spending met or surpassed budget prediction forecasts. Finally, I analysed month-to-month and year-to-year sales data in order to develop attainable, quantifiable targets.Key Accomplishments:• Increased operational performance by 40% and enhanced customer service excellence via development of strong solutions for better employee realignment.• Resolved conflicts and mitigated issues by communicating effectively with residents and family members.• Reduced overtime, including many months of zero overtime. Show less

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  Lowe's Companies, Inc.

  Jan 2020 - Sept 2021

  Market Delivery Assistant Manager

  I directed a delivery Final Mile process team strategically, implementing changes in processes, operations, and management, resulting in process optimization and uniformity throughout the network's 22 sites. I effectively controlled product flow into and out of Cross Dock Terminal (XDT), seeking to meet key performance indicator objectives, budget restrictions, and a high level of customer satisfaction. Additionally, I managed administrative operations and engaged with third-party warehouse and delivery service providers to guarantee the seamless passage of all home delivery products into XDT and out to the specified delivery location of the consumer.Key Accomplishments• Decreased claims for damaged items by 25% via adoption of reorganization strategy in collaboration with 3PL partners.• Ensured achievement of 95% of KPIs by all deliveries via development of daily inspections.• Resolved surfacing issues and implementing service improvement, cost savings, and customer satisfaction initiatives. Show less

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  Metro Transport Logistics, LLC

  Jul 2022 - now

  Owner