Kezia Cornelia

Experience

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  PR. Benesse Indonesia (Shinkenjuku)

  Sept 2016 - Dec 2020

  Freelance Tutor
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  PT. GML Performance Consulting

  Nov 2016 - Feb 2019

  Accounting Staff

  Responsibilities:• Verify every document before input to list expense for cash flow purposes.• Create and review purchase invoice for every document received.• Control and review account receivable, account payable, advance and bank reconciliation.• Create, verified, and review petty cash transaction.• Create consolidated financial report for One GML Group.• Review sales achievement.• Calculate, create adjustment, and review commission.

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  Mekari

  Feb 2019 - Jan 2022

  Implementation Specialist

  Responsibilities:• Responsible for new customer setup application appropriate with client’s requirement.• Responsible for hosting webinar for data preparation and one to many onboarding.• Existing customer support, problem solving and consultancy about best practice accounting bookkeeping.• Nurture current customer by maintaining health score and take appropriate approach to handle bad health score customer. • Collaborate with sales, support, and retention team for customer success.• Gather customer requirement and collaborated with developer team for new features.• Test the application or bug fixing and new features that created by developer team.• Implementation planning, with weekly alignment meetings and status updates. Show less

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  Spenmo

  Jan 2022 - Mar 2024

  Customer Success Manager

  • Responsible in handling the whole after sales process for clients :o Customer onboarding and activation to help clients achieve their objectives – improve time to value from 2 weeks to 5 days after sales hand over.o Customer engagement, maintaining customer activity in the platform – nurture customer health and design appropriate intervention approach that will lead to best retention.o Drive adoption of product feature by providing training session to support clients success journey for key account.o Manage relationship for renewal, upsell, cross-sell and act as voice of customer.• In charge of managing Indonesian market CSMs and reporting to the Head of Customer Success.• Managing 150+ accounts ranging from SMEs to Enterprise clients across Indonesia, Singapore, and Philippines.• Collaborate proactively with different functions that could affect customer satisfaction and expansion of account.• Continually leverage on product analytics to understand user journey. Show less

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  SAP

  Mar 2024 - now

  Customer Success Partner Program - SAP Academy