Deepa Vishwanath

Experience

• 

  Affiliated Computer Services Solutions France S.A.S.

  Dec 2005 - Nov 2006

  Transition Consultant

   Project Management – Overall responsibility for all aspects of projects including meeting client SLAs, quality, management reporting, and billingTransition and Migration Management – Feasibility study for outsourcing, client on site pilot activities, process migrationClient Management – on site project co-ordination, client interfacing for onsite and offshore locations, part of core team for handling client visits in India and abroadProcess re-engineering - Study of Client’s As-Is processes, process mapping, workflow management. Understanding As-Is model and developing a profitable To-Be modelExtensive exposure to US clients and industries such as Health InsuranceSpearheading the offshore operations set up for readiness in terms of infrastructure, IT and human resource requirementsProject capacity planning, quality initiatives, process improvementsDeveloping Evaluation and performance appraisal models for employee training and development, KRAs and Career Development PlansDomain expertise in US Insurance - Life and health, property & casualty, Worker’s CompensationActive involvement in organizational activities like ISO implementation & interviewing for middle management positions & entry level. Show less

• 

  IBM

  Feb 2007 - now

  Provide guidance on different processes/policies related to the Global Mobility and talent deployment processes. Ongoing review to policy exception to ensure key operational measures are met in a timely and proactive mannerDevelop robust operations tracking through policy exception reports and high end review analysisManage & escalations and resolve issues related to the mobility programs. Reduce Escalation/ Policy Exceptions by including concern areas into Policy to meet client/employee satisfactionReview the Delivery Errors or RCAs (root cause analysis) to redesign the process control points or new policiesProvide advice on Global Mobility Program that will enable the assignee/business or client to act in a successful mannerWork closely with the Policy Lead to ensure the Policy Documents are amended in quarterly/interim basis in line with current changes and new updates.Focus in collaborating Policy to meet Client/Business/Assignee in connection with Human Resource Show less Facilitate & assist the stake holder on the daily workload & consistently complete in line with agreed SLA’sInteract with internal and external customers, on a wide range of issues, complaints and requests for information or advice.Monitor the Internal Mailbox to action & resolve problems in order to maintain operational efficiency and service quality Initiate & Coordinate with appropriate vendors in extending relevant services e.g. Tax briefing, relocation, immigration etcCoordinate with the in-country Recruitment team to extend the offer to the candidate with relevant benefits based on the business requirementsRecognize and determine trends in problem occurrence and workflow, investigating further when appropriate and implementing changes or co-coordinating support from other parties to resolve matters and minimize the risk of re-occurrences.Generate & Prepare internal decks, reports & circulate the same to the Senior Management Team & the MI Team.Educate & Brief the stake holders on our program & process steps.Assist Integrated Service Team with Recruitment/Screening/Staffing... Show less Co-ordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards. Liaise with internal and external customers, on a wide range of issues, complaints and requests for information or advice. Lead, motivate, develop and appraise team members, co-coordinating their ongoing training and development in order that their individual and collective performance is of the required standard. Monitor individual staff and team performance, recommending taking actions to resolve problems in order to maintain operational efficiency and service quality Check to ensure that the work processed by the team(s) is in adherence to all specified Bank processes, procedures, standards and relevant external requirements. Recognize and determine trends in problem occurrence and workflow, investigating further when appropriate and implementing changes or co-coordinating support from other parties to resolve matters and minimize the risk of re-occurrences.Maintain QMS for the process & circulate the same to the Senior Management Team & the MI Team.Maintain records such as Unscheduled Leave Tracker. Daily Hourly Login Reports, prepare the forecast on Stack reports for the process. Show less

  • Sales Management Advisor

    Jun 2010 - now

  • Global Mobility Policy – Subject Matter Expert

    Oct 2013 - Oct 2015

  • Global Mobility (Host Based Plan) - Assistant Manager

    Jun 2010 - Sept 2013

  • Assistant Manager

    Feb 2007 - Jun 2010