Gaby Planchart

Experience

• 

  CORIMON

  Jan 1990 - Jan 1999

  Corporate Manager Investor Relations, Finance Manager, Strategic Planning Senior Analyst

  In charge of Institutional Investors Strategy. Led finance projects that raise around $100 million such as GDR and ADRs issuance, Corimon as first Venezuelan public company listed in NYSE, EuroBonds issuance, and Local stock issuance. Coordinate multidiverse team members to reach the challenging schedules of the capital markets. US GAAP, IFRS, Venezuelan GAAP expert.

• 

  Construcentro - Corimon

  Jan 1996 - Dec 1999

  National Marketing Director

  Define and implement the marketing strategy for the Home Improvement Center Construcentro, a with 5 large-format stores in Venezuela. Key objectives increase the sales ticket per customer performance, and share-marketing plans with vendors to increase traffic per store. Responsible for the future site development locations in Venezuela.

• 

  Santander Bank, N.A.

  Jan 1999 - Aug 2003

  Division Vicepresident Customer Service

  Create from scratch the Customer Service Division for the bank. It included Corporate Banking, Middle and Small Enterprises Banking, and Individual Banking. Establish the Workflow system (Remedy/BMC software) to handle differentiated Service Level Agreements (SLAs) with the back office units. This system was key to support the merger of Banco de Venezuela and Banco Caracas.

• 

  Santander Bank, N.A. - Venezuela

  Jan 2003 - Jul 2009

  Develop and implementing improvements in critical and customers high-impact processes, vision 360. Products Development Leader Align People's strategy to business strategy, adapting a service structure to better serve employees, incorporating a self-service philosophy with intranet services, and identifying the talented people within the organization

  • Operations Processes Division Vicepresident

    Apr 2008 - Jul 2009

  • Payroll, Current, Savings, & Insurance Product Division Vicepresident

    Jan 2007 - Apr 2008

  • Division Vicepresident Human Resources

    Jan 2003 - Jan 2007
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  Banco Santander Puerto Rico

  Jul 2009 - Nov 2010

  Human Resources Director

  Human Resources Director - responsible of aligning People's strategy to business strategy, adapting a service structure to better serve employees, incorporating a self-service philosophy with intranet services, and identifying the talented people within the organization

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  O3 Hygienics

  Aug 2012 - Sept 2014

  Chief Market Officer and Partner
• 

  Alta Resources

  Oct 2014 - Mar 2015

  Health Insurance Agent

  Blue Cross Blue Shield Exclusive Health Insurance Agent - Sales Channel appointed in the states of Texas, Illinois, and Oklahoma.

• 

  BanescoUSA

  Mar 2015 - Apr 2019

  Project Manager to implement transformational projects to improve customer journey and experience implementing projects such as nCino, NPS Nice Satmetrix , etc. Coordinate and align the strategic planning process of Banesco USA within the Multinational Corporation of Banesco. Project Manager to implement the Satmetrix NPS software to measure customer experience satisfaction. First survey successfully launched in May 2017.

  • Customer Experience Manager

    Mar 2015 - Apr 2019

  • Customer Experience Manager

    Mar 2015 - Apr 2019

  • Strategic Planning & NPS expert

    Mar 2015 - Oct 2017
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  PwC

  Apr 2019 - now

  Financial Services Practice Advisory Team

  • Manager

    Jan 2022 - now

  • Senior Associate Consultant

    Apr 2019 - Jan 2022