Robert Rybar

Experience

• 

  Palace Cinemas

  May 2002 - May 2008

  Box office manager

  • Overseeing ticket prices, sales, orders, preparations, scheduling and subscriptions• Constant communication with various event promoters, the box office, staff and the clientele to assure the event runs smoothly and all parties are happy• Supervising and delegating tasks to employees, including box office workers, ticket collectors, ushers, security, accounting staff, event marketers and other members of the workforce

• 

  Palace Multikino

  Jun 2008 - Jul 2011

  Cinema manager

  • Responsibility for entire cinema operations• Responsibility for achieved results - admission, productivity, turnover• Responsibility for proper inventory controls, cash controls, and customer issue resolution • Hiring, training and development of staff and management team• Developing the business to meet the site objectives and targets• Planning, developing and controlling weekly/monthly/annual reports • Ensure that customer received high level of quality service• Personal management• Event management• Facilities Management • Digital Cinema Coordinator Show less

• 

  AT&T

  Jan 2012 - now

  Responsible to review the pre-sales requests for Service Assurance Org - design, requirements to support, providing caveats and costs for custom requests.Review and provide input on Request for Proposals (RFPs), Operational Consults, Rough Order of Magnitude (ROM), Technical Services Document (TSD) and Customer Specific Operations Plan (CSOPs)Act as Service Assurance Transition Manager – onboarding, defining new processes and support flows for Service Assurance Ops centers.Participation on Front Door, Pre-Qual, Authorization to Proceed, Service Line Matrix and Operational Readiness Test and Knowledge Transfer calls and meetings to drive smooth onboarding of different services.Post-Sales implementation of a new customer and/or service – tooling and business support, setting up and testing of alerting and ticketing, creating internal Interface Agreements. Show less • Specialist for quality, process and metrics within AT&T`s Global Command Center• Ensuring timely and professional management of all issues to enhance customer’s experience• Providing inputs, reports, analyses and information for business partners and supervisors• Recommending process improvements and cooperating on enhancements implementation through company-wide Global Command Center led campaigns• Cooperating with Technology Solution and Finance teams and reporting to leadership on Global Command Center funded and assessing new Innovations Show less

  • Global Deployment & Solution Manager

    Oct 2019 - now

  • Process Engineer

    Oct 2016 - Sept 2019

  • Senior Project Manager

    Apr 2013 - Sept 2016

  • Project Manager

    Jan 2012 - Mar 2013