Rajul Jaiswal

Experience

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  Pantaloons

  Aug 2015 - Aug 2015

  Management Trainee

  Gained hands-on sales experience as part of a 5-day Management Trainee program at Pantaloons. My role involved engaging with customers to understand their needs, promoting product offerings, and driving sales. I contributed to enhancing the customer shopping experience, managing inventory, and supporting in-store merchandising efforts. This experience strengthened my skills in customer service, sales strategies, and retail operations.

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  Bank of Baroda

  May 2016 - Jun 2016

  Management Trainee

  Completed a two-month internship at the Retail Loan Factory branch of Bank of Baroda, focusing on retail lending operations. My role involved assisting with loan processing, evaluating documentation for loan applications, and supporting the team in providing personalized loan solutions to customers. This experience enhanced my understanding of retail banking services, credit analysis, and customer relationship management.

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  Amazon

  Apr 2017 - now

  Led a team of 7 managers and 150+ data associates, ensuring data integrity, accuracy, and timely delivery in a fast-paced operational environment.Conducted workflow assessments, identified bottlenecks, and implemented data-driven process improvements, leading to a 20% increase in operational efficiency.Developed and executed innovative strategies to enhance client engagement and product support services, leveraging data analytics for continuous improvements.Partnered with senior leadership to deliver data-driven insights and strategic recommendations, contributing to a 15% improvement in key performance metrics.Spearheaded cost optimization initiatives, achieving a 13% reduction in operational costs while maintaining quality and compliance benchmarks.Fostered a culture of continuous improvement, driving high team performance and earning multiple People Manager Awards for leadership excellence. Show less Managed a team of 30+ customer support associates, ensuring high-quality service across voice, chat, and email channels.Implemented data-driven sales and analytics strategies, improving SLA adherence by 28% and optimizing customer service operations for SMBs and enterprise clients.Designed and led comprehensive training programs focused on product knowledge, customer service best practices, and CRM proficiency, resulting in a 43% improvement in work quality.Collaborated cross-functionally with digital media and product experience teams to align customer service delivery with broader business goals.Championed process improvements and workflow optimization, enhancing customer satisfaction and operational efficiency. Show less

  • Group Manager

    Jan 2020 - now

  • Team Manager

    Apr 2017 - Jan 2020