Jeanilyn Alonzo

Experience

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  Cyber City Teleservices

  Sept 2001 - Mar 2006

  •Sends email, presentations, assessment results and training reports to Operations and Training Managers •Deliver trainings to existing and newly hired employees to promote transfer of knowledge and application of skills. •Meet client expectations through service and product trainings designed for agents to meet and exceed expected sales quota.•Create Exams and assessments to help prepare and qualify new employees on performance tasks.•Discuss company policies to all new employees for compliance and adherence. Show less

  • Client Specific Trainer III

    Feb 2003 - Mar 2006

  • Inbound Customer Service Representative

    Sept 2001 - Feb 2003
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  SunPower Philippines Manufacturing Limited

  Sept 2007 - Jun 2008

  Training Specialist

  •Send email reports to Operations Managers and Training Managers•Trains DSRs (Dealer Support Representative) on EU (European) lead qualification for the three different business units according to the Lead Qualification Process in place at any time. •Evaluate effectiveness of the training and course outcomes•Update training materials•Design Training and plans according to Marketing Plan & Business Units requirements•Analyze training needs to develop new training programs for modification and improvement of existing programs.•Develop testing and evaluation procedures •Certify DSR for verbal and written sessions prior to endorsement.•Participate in all Team meetings and conferences of various department Show less

• 

  TELUS International Philippines

  Mar 2009 - Jan 2013

  Learning Specialist

  •Send emails and progress reports to Program Managers, supervisors and Work Force Management.•Attend Teleconference meetings with onshore Clients, Face to face conference meetings, and discussions with supervisors and managers for progress or improvement suggestions.•Train new hires on system applications and troubleshooting guides to assists Telecom technicians onshore•Mentoring and evaluating agents for improvement and quality assurance.•Evaluates agent performance.

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  BACTEFAST CORPORATION

  Mar 2013 - Sept 2018

  OPERATIONS AND PRODUCTION MANAGER

  •Send email reports to the head of operations regarding quality and quantity of product produced.•Attend meetings with the board of directors and Operations head.•Work with the company’s Microbiologist for product testing and quality assurance .•Create certificate of analysis per batch produced•Provides product information and services.•Ensures strict compliance of all personnel on proper handling of materials and specimen preparation procedures.•Implements strict product tests, sanitation, and proper use of laboratory equipment and machines.•Maintains productivity by monitoring the schedule of workload.•Reminds and enforce Laboratory procedures to laboratory team as needed to achieve target daily productivity Show less

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  VODACITY

  May 2019 - Jul 2023

  Business Operations and Liaison manager

  Spearhead operations, email billing and statement of account to existing customers, process permits, create marketing proposals, safekeep documents

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  CMC Marketing Company

  Nov 2022 - Sept 2023

  Operations Manager