Maureen Hollinrake

Experience

• 

  Hyatt Hotels

  Jan 1995 - Jan 1997

  Catering Manager

  As Catering Manager, I maintained responsibility for overseeing food and beverage menus, scheduling shifts, and coordinating food preparation and service during events.

• 

  University Club of Chicago

  Jan 1997 - now

  Provides operational leadership in guest-driven environment offering unparalleled array of facilities and services. Oversees 50-person team comprising of front desk, door attendants, housekeeping, hotel reservations, and sales staff. Motivates, coaches, and develops employees to achieve maximum member/guest satisfaction and labor productivity. Coordinated renovations operation to ensure minimal impact on room availability, profitability, and member experience. *Led and directed strategic rebuild of housekeeping department by creating and implementing standard operating procedures, cost controls, and system of checks and balances for holding staff accountable. *Increased April 2022 sales by 10% and generated over $20,000 in additional revenue over April 2019 (pre-pandemic levels). Show less Drove all aspects of revenue generation and profitability for 59-guest room hotel with $3+M in annual reservations. Managed Club's room reservations department, including direct oversight for one manager and one supervisor. Developed relationships with reciprocal clubs by traveling throughout Midwest and East Coast. Created partnerships with reputable area vendors. *Drove implementation of yeild management system, resulting in greater transparency for room revenue and rates. *Established record year for Club with highest-ever rooms' profit, occupancy rate, and average rate per night. *Successfully developed, marketed, and implemented first club frequent-stay program Show less

  • Director of Sales

    Oct 2023 - now

  • Director of Operations and Sales

    Jan 2018 - Aug 2024

  • Director of Guest Room Sales and Marketing

    Jan 2002 - Jan 2018

  • Director Of Catering Sales

    Jan 1999 - Jan 2002

  • Catering Sales Manager

    Jan 1997 - Jan 1999