Aiko Black

Experience

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  51Talk

  Dec 2014 - Mar 2015

  English Second Language Teacher

  - Leverage student-centered instructional techniques to deliver engaging and interactive ESL lessons to remote students, fostering an immersive and effective learning experience.- Adapt teaching methodologies to cater to diverse learning styles and individual student needs, ensuring inclusivity and personalized instruction in a remote learning environment.- Employ user feedback and assessment data to continuously improve lesson plans and learning materials, optimizing the learning journey for students and driving positive learning outcomes. Show less

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  Alorica

  Apr 2015 - May 2015

  Call Center Representative
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  EBusiness BPO

  Oct 2015 - Oct 2015

  Call Center Representative
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  Alorica

  Jan 2016 - Feb 2016

  Call Center Representative
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  Lexmark

  May 2016 - Apr 2017

  Business Support Specialist

  - Efficiently handle and manage CSS Extended Warranty Contract and Service Contract orders for Lexmark customers in assigned countries.- Precisely execute order fulfillment tasks and record warranty information and other essential details in the customer relationship management tool, Siebel, following established processes and procedures to maintain data accuracy and consistency.- Meticulously input data and compile report findings for daily and weekly meetings, contributing to data-driven decision-making and facilitating effective communication within the team. Show less

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  Neldy's RC Inc.

  Oct 2017 - Sept 2020

  Direct Support Professional

  - Work with a multidisciplinary team, including healthcare professionals, family members, and caregivers, fostering coordinated care and facilitating effective communication.- Assist the Facility Supervisor by undertaking administrative responsibilities contributing to streamlined operations and information management within the facility.

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  Amazon

  Sept 2020 - Apr 2022

  Fulfillment Associate
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  Hampton Tedder Electric

  May 2022 - May 2023

  GPS Location Analyst

  - Collaborate with a cross-functional team to design and develop a GPS-based system for auditing timesheets and tracking company vehicles, catering specifically to the needs of the newly established Timesheet Audit department.- Conduct accurate location and timestamp tracking of crew equipment to ensure transparency and mitigate time theft, contributing to the integrity of Foreman timesheets.- Identify pain points within the auditing system and provide valuable user feedback, contributing to the enhancement of the overall user experience for future auditors.- Aid in the creation of an internal scorecard for structure closers by analyzing and identifying issues and gaps that hinder achieving target deadlines, and utilizing the insights for future training initiatives. Show less

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  Moment Studio

  Oct 2022 - Jan 2024

  UX/UI Designer

  Contract Designer (Finance Latte)- Work closely with UX/UI designers to redesign a B2C financial education website, ensuring a user-centered approach. The aim is to make it easy for users to quickly understand the company's offerings.Contract Designer (Flexie Inc.)- Contribute as a collaborative team member in designing a SaaS website that enables companies to effortlessly post job openings, manage invoices, communicate with employees, and provide feedback through ratings. Contract Designer (Splyt)- Engage in remote collaboration within a cross-functional agile team to add additional features to a B2C Fintech mobile application that provides P2P payment options between friends while aligning it with the client's goals and expectations of enhancing the user retention rateContract Designer (Cognitive ToyBox)- Work collaboratively with a team of UX/UI designers to redesign a B2B/B2C early childhood assessment website with a user-centered approach making it easier for users to find relevant information quickly. Show less

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  Hope-Ality

  Aug 2023 - Nov 2023

  UX/UI Designer
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  Macy's

  Nov 2023 - now

  Administrative Support Team
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  Buzz Technologies Inc.

  Jan 2024 - now

  UX/UI Designer