Nick Hale

Experience

• 

  Glidewell Dental

  Nov 2015 - Nov 2016

  Logistics Specialist

  - Assure that these time sensitive health products reach their destination by our promised or advertised date. - Provide logistical and operational support on a day-to-day operation. - With the objective of getting the product to our customer by the promised or advertised date. - Ensure that the product is moving from process to process according to our production schedule. - Monitor and Identify production flow restrictors and or holdups. - Provide live production flow data. - Allocate cases to technicians based on product criteria and technician profile. - Maintain constant communication between sub-process supervisors regarding production status. - Investigate and the status of any and every case and remediate production-stopping issues as they arise. Show less

• 

  True Recovery, Inc.

  Nov 2016 - May 2018

  IT Support Specialist

  - Coordinate with CEO and Executive Director regarding new technical projects and system implementations. - Manage all company computer systems and peripheral hardware while providing fast and reliable technical support to all levels in the organization. - Manage company email and user profiles in Office 365 and MS Exchange. Manage the master user permissions tree and set access parameters based on an employee’s job duties and responsibilities. - Manage and support RingCentral VoIP phone system and hardware. Manage our contract with our outsourced IT vendor for managed infrastructure. - Manage all network printers, Wi-Fi enabled devices, medical machinery, and all other devices across our corporate network. - Troubleshoot & repair company devices, including desktops, laptops, AIO’s, and iPhone & Android devices. Show less

• 

  Westport Properties, Inc.

  Jul 2018 - Jan 2023

  - Manage all IT Systems including but not limited to Office 365, Azure AD, VoIP/Softphone system, Virtual Machines & SharePoint. - Manage the IT Systems Technician and delegate systems-related projects and tasks accordingly. - Manage all company hardware while allocating cost in our inventory system. - Manage the technical aspect of all employee on-boardings & terminations. - Configure, refurbish, deploy & manage all company computer systems. - Configure, deploy & remotely-manage all cloud-managed WatchGuard firewalls. - Manage our MS Cloud environment in a hybrid form while working to continuously migrate data from our legacy on-premises server. - Manage all user accounts and permissions in their corresponding platforms. - Create & manage automation and workflows to enable permissions to be granted or revoked more efficiently. - Integrate and manage 3rd party application API’s inside of MS Azure. - Manage all technical aspects of new property onboarding and offboarding. - Physically travel to all new sites across the US to deploy and standardize our systems and platforms. - Train onsite staff members on how to use & troubleshoot our platforms and systems limiting initial Help Desk involvement. - Handle all systems-related technical problems that could not be solved by the Helpdesk Team, often escalated to me by the IT Helpdesk Manager. - Manage the contract with our global telecom management company in addition to transferring telecom and IT-related services to and from facilities within our organization. - Stood as the face of our IT Department while traveling and meeting with buyers, sellers, portfolio groups, partners, vendors & other commercial clients. Show less - Provide exceptional IT Support to all levels of contact within the organization, totaling around 1,000 employees.- Troubleshoot all tiers of technical issues as they arise. - Manage and coordinate equipment and network installations for all remote facilities. - Manage corporate email, shared mailboxes, and user identities in Office 365, Exchange, Azure AD & local Active Directory. - Manage user permissions and roles based on an employee's job function and area of responsibility, while following compliance and regulatory guidelines.- Diagnose & troubleshoot computer problems, monitor computer processing systems, distribute and install computer hardware and software. - Draft training guides both for end-users and other IT Staff members.- Coordinate company-wide system implementations of new technologies and systems. - Handle support ticket and general technical problem escalations from lower tier Helpdesk Technicians and work to provide feedback and training to prevent further escalations. Show less

  • Tier 3 Systems Specialist & Technical Transitions Lead

    Dec 2021 - Jan 2023

  • IT Specialist

    Jul 2018 - Dec 2021
• 

  NSH Design Co

  Apr 2023 - now

  Business Owner
• 

  Tricon Residential

  Aug 2023 - Oct 2023

  Information Technology And Services Professional (Contractor)

  - Provide professional end-user support via phone, IM, email or web. - Provide accurate information on IT products or services. - Handle escalated support tickets and requests from Lv 1 & after-hours support. - Identify and suggest possible improvement on technical and business procedures. - Perform system patching, software rollouts, and maintenance. - Assist with implementation and maintenance of hardware, software and peripherals. - Maintain accurate inventory for all IT hardware and software. - Create user accounts in all of the appropriate systems. - Work with Azure Development team to assist with projects such as process improvements, integrity auditing & other org-wide policy deployments. - Assist with AV setup for podcasts, larger meetings and conferences. - Develop and provide technical coaching, and mentoring to Lv 1 Help Desk employees. - Train and provide support to employees on new technology implementations. Show less

• 

  Trusted Tech Team

  Oct 2023 - now

  Cloud Support Engineer

  - Function as a Technical SME for M365/Entra Workspace- Work directly with IT Admins as their escalation point to troubleshoot and perform RCA for any/all M365/Azure issues, but not limited to Exchange, Purview/Compliance, Defender, Teams, Entra, Azure IaaS, Azure PaaS, Azure SaaS, and more.- Consult with security professionals to assess and configure Identity Governance and Information Protection policies, such as Data Loss Prevention, Information Barriers, eDiscovery, Data Sensitivity, RBAC, and Data Lifecycle Management.- Engage with customers on billing matters related to their monthly cloud service subscriptions.- Act in the capacity of Technical Consultant, Cloud Engineer, Solutions Architect, Sales Engineer, and Account Manager tocapture sales and nurture client relationships throughout the lifecycle.- Assists in leading the rapid expansion of our Microsoft Cloud Solution Provider (CSP) practice.- Escalate and manage issues with Microsoft Premier Support for Partners, ensuring a smooth experience for the customer.- Troubleshoot Microsoft 365 products and cloud services and provide consultive expertise and guidance following Microsoft best practices.- Engage with customers on technical break-fix issues related to Microsoft 365 and Azure cloud services and products.- Demonstrated ability to identify and troubleshoot cloud infrastructure issues.- Knowledge of Microsoft Partner Network and Premier Support for Partners (PSfP) escalation process.- Track and monitor Microsoft Premier Support cases to ensure timely resolution and follow-up. Show less