Barry Jaynes

Experience

• 

  Database, Inc.

  Nov 1996 - Jul 1999

  Managed team of engineers in the development and support of EMR solution deployed at leading medical institutions and practices across the country. Designed, developed and implemented software functionality for complete medical record software suite that included financial, demographic, clinical, laboratory, and pharmacy modules.

  • Technical Manager

    Oct 1997 - Jul 1999

  • Software Engineer

    Nov 1996 - Oct 1997
• 

  MDeverywhere Inc.

  Aug 1999 - Jul 2003

  • Refined product vision and created buy-in internally and with key external partners• Translated product strategy into detailed functional requirements• Deep understanding of customer experience and business goals to identify and prioritize enhancements and release content• Worked closely with engineering to optimize resources and deliver quick-to-market solutions • Managed a national team of implementation professionals, doubling the client-base• Produced deployment forecasts and managed the successful realization of those forecasts• Developed company process control and implementation methodology• Provided technical sales support for client qualification and engagement • Coordinated the implementation of medical billing SaaS in large academic medical facilities, group practices and multi-disciplinary clinics nationwide, including the company’s inaugural implementation (Brigham & Women’s)• Evaluated client business operations and developed “best practices” to optimize system implementation• Managed all aspects of client relationship including strategic planning, project and issue management

  • Product Manager

    Dec 2002 - Jul 2003

  • Director of Implementation

    Sept 2000 - Dec 2002

  • Client Manager

    Aug 1999 - Sept 2000
• 

  Duke Medicine

  Aug 2003 - Jul 2006

  Sr. IT Analyst

  Independent project leader and liaison to customers and third party resources to evaluate, manage and implement technology solutions in support of business functions of the revenue cycle

• 

  Duke University Health System

  Aug 2006 - Feb 2018

  Sr. Manager, Information Systems

  SERVICE PORTFOLIO OWNER• Created custom revenue management solution that:o Reduced A/R by 50%o Reduced expenses in the Cash Process by the equivalent of 45 FTEs o Achieved complete system ROI in nine months• Established eFax (FOIP) solution that:o Reduced cost by over 50%o Achieved ROI within twelve months• Manage an ECMS that, to date:o Serves 1+ billion documents to 15,000+ end-userso Integrates with companion enterprise systems, including Exchange, eFax, SharePoint, EMR, DSS• Responsible for the development and communication of the program strategy and vision • Define and manage the product roadmap• Create solutions that drive business efficiency and transparency and that enhance the customer experience• Integrate enterprise systems/data to conjoin previously disparate business processes • Design solutions that optimize performance and on-going support and maintenance costs• Identify and deploy tools & automations for efficiencies in service operations• Select, employ and manage both vended and native solutions & resources• Full management responsibility of a multi-disciplinary, geographically dispersed team Show less

• 

  Intermountain Health

  Feb 2018 - now

  Direct major areas of revenue cycle operations including Credit Balance Resolution, Cash Management, Payment Posting and Correspondence Processing, supporting a team of over 60 associates. Leverage data analytics and system integrations to achieve excellence in key performance indicators and ensure operational integrity and compliance.• Successfully managed the transition to a fully distributed workforce• Improved to and have maintained Tier 1 associate engagement scores for three consecutive years, as measured by Press Ganey• Supported organizational growth & stewardship by expanding transactional throughput while reducing FTE footprint by 20%• Increased electronic payment posting ratio from ~80% to > 98%• Reduced and have maintained daily cash carryover to < 25% of a day’s deposit• Reduced and have maintained correspondence processing time from 7+ days to < 2 business days for 99+% of documents• Reduced costs associated with patient refunds by 70%• Contributed to the recognition of the SCL Revenue Service Center as the HFMA MAP Award Winner for Integrated Health System category in 2020 and 2021 Show less

  • Sr. Director, Billing and AR Management

    Feb 2023 - now

  • Director Cash Management

    Feb 2018 - Feb 2023