Sian Cannell

Experience

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  Family Investments

  Apr 2006 - Mar 2008

  Customer Service Representative

  • Setting up Child trust fund accounts and handling customer queries• Processing direct debits and payments• Meeting sales targets and deadlines• Responsible for training and mentoring new members of staff• Maintaining a good knowledge of financial products, keeping up to date with financial regulations and any updates that impacted the service and products provided

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  Grange Management Ltd

  Jul 2008 - Apr 2009

  Front of House / Office Manager

  • Front of house, reception and administration duties, including sorting all incoming and outgoing mail• Organising and booking meetings- including arranging lunches & setting up equipment• Office mobile phones/PDA’s and 3G cards- orders, upgrades, repairs and records• Authorising and recording all invoices ready for payment• Liaising with companies, account managers and contractors to provide more cost efficient and green services, e.g. new recycling procedures and charitable providers• Health and safety officer Show less

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  Field & Sons Ltd

  Aug 2009 - Jan 2016

  Office & Marketing Executive

  • Front of house, reception and administration duties.• Acting as a PA to the residential manager• Liaising with landlords and tenants on renewals of their tenancy agreements and contracts • Training new and existing staff on IT systems and procedures• Liaising with suppliers, external IT support and setting up IT equipment• Performing landlord/vendor checks, obtaining contracts, overseeing sales/lettings processes• Updating web database, website & portals• Maintaining up to date filing systems and reports• Preparing all marketing material, as well as editing/proof-reading property listings and marketing• Overseeing and designing the new website • Implementing social networking for the company• Maintaining and improving the website and social media.• Managing the part-time receptionists• Acting as a negotiator during busy periods Show less

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  Goldsmiths, University of London

  Feb 2016 - Oct 2020

  To provide operational, organisational and administrative support to the Academic Skills Centre (ASC) and Peer Assisted Learning Programme (PAL).•PAL programme coordination including timetabling, academic liaison, training activities, recruitment and assisting with the design and delivery of the sessions•Coordinating the activity within the ASC including general office administration, timetabling, database management and planning•Continual marketing and promotion of the ASC and PAL programme to students and academic departments•Liaising and working together with internal and external stakeholders•Organising and facilitating meetings and events, including minute taking if appropriate, and where applicable book rooms and catering•To coordinate and collate information, feedback and details on behalf of the Academic Skills Centre and wider library services•Monitoring and assisting with the electronic and manual systems of the departments•Maintaining and improving knowledge of wider University services, procedures and operational processesPeer Assisted Learning (PAL) is based on the internationally recognised Supplemental Instruction programme (SI-PASS).I am trained as a PAL Supervisor through the European Centre for SI-PASS. Show less As an office coordinator I provided administrative, operational and organisational support to an Academic Department within a University. •Increasing awareness of the department•Improving enrollment and attendance of events and courses•Being the first point of contact for all students, schools, community groups and clients•Organising events, workshops and performances within schools and the local community on an ad-hoc and regular basis•Liaising with new and existing clients to continue providing an excellent service•Managing a team of performers and teachers•Project managing the annual Chinese New Year performances•Updating and managing marketing and communications, including social media Show less Interim role covering an extended leave of absence.*Responsible for the management of (Peer Assisted Learning) PAL leaders and mentors*Continual marketing and promotion of the programme to students and academic departments*Organising training of leaders*Programme management and co-ordination, including timetabling the mentoring sessions for all students and mentors. *Liaising closely with academic departments and others such as the Careers Service, Students Union, Academic Skills Centre and Student Ambassador scheme. Show less • Promoting and enhancing Goldsmiths’ reputation to prospective students • Delivering activities during events, summer schools and college visits• Attending Mini-Gold classes in schools • Working alongside fellow students, academics and the outreach team• Mentor role within local schools• Setting up and breaking down events• Maintaining a professional appearance and excellent customer service • General administration within academic departments • Assisting at academic events Show less To support the Events & Engagement team in all aspects of events managed and delivered by Goldsmiths including Open Days, Postgraduate Information Evenings, Applicant Days, Campus Tours, Graduation Ceremonies, Welcome Week, Student Awards Reception and ad-hoc events as requested.• Logistics including: venue sourcing, event set up and on-day delivery• Supervising Student Ambassadors to ensure activities are delivered as required• Managing the team calendar/diary, schedule team meetings, take meeting notes• Inbox management. Ensure enquiries are dealt with in a professional and timely manner• Updating and managing team databases and budget spreadsheets• Actively contribute to the work of the team by contributing innovative ideas.• Assisting with student communications • Liaising with internal and external stakeholders• General administrative support to the team• Maintaining a professional appearance and excellent customer service Show less

  • Peer Assisted Learning & Academic Skills Centre Coordinator

    Mar 2018 - Oct 2020

  • Departmental Office Coordinator

    Oct 2017 - Mar 2018

  • Peer Assisted Learning (PAL) Administrator

    Sept 2017 - Oct 2017

  • Student Ambassador

    Sept 2015 - Oct 2017

  • Events & Engagement Assistant

    Feb 2016 - Sept 2017
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  Greater Brighton Metropolitan College

  Jan 2021 - Jul 2021

  Customer Advisor - Access to Higher Education

  Provision of front line information and advice regarding courses,progression opportunities and student support services to potential andexisting students.To provide excellent, efficient and responsive customer service.To work as part of a team providing focused and efficient administrativesupport for the entire admissions cycle.To have a strong knowledge and understanding of FE and HE within thelocal area and nationwide.

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  Brighton Metropolitan College

  Apr 2021 - now

  UniConnect Programme Coordinator - Widening Participation

  - To raise the aspirations and attainments of people from target areas who are currentlyunder-represented in higher education.- To strengthen partnerships between higher education, further education, schools andtraining providers.- To develop partnerships with target schools/colleges, Sixth Forms and communityorganisations to deliver progressive outreach activities.- To provide information, advice and guidance to support students and community to progressto higher level study.- Contribute to the development and delivery of activities to support mature learners and students with SEND into higher level study- Lead on the development and maintenance of a database to capture UniConnect and WP activities at the college- Complete Activity Logs and upload data to the Higher Education Access Tracker (HEAT database) in liaison with the Sussex Learning Network- Lead on maintaining and updating the WP Outreach Database- Streamlining and maintaining the social media and marketing for all outreach and widening participation activities. - Working closely with the Sussex Learning Network on the UniConnect programme and other initiatives. Show less

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  Originary Arts

  Jul 2021 - now

  Creative Workshop Facilitator

  Wilderness Festival - Tootles and Nibs - Garden Museum, London - Tate Modern - Uniqlo - Royal Academy - Edyn

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  Katie Dale-Everett Dance

  Apr 2024 - Jun 2024

  Project Assistant

  Providing administrative and project management support. Including: Booking rehearsal space. Diary management. Social media, blog and marketing support. Supporting the Artistic Director and Producer. Evaluation and data gathering. Setting up new systems.

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  Carousel Ceremonies

  Jul 2024 - now

  Celebrant

  Creating personalised ceremonies.