Rozanne Portillo-Foendoe

Experience

• 

  United Telecommunication Services (UTS)

  Jan 2002 - Jan 2007

  SERVICE & MARKET DEVELOPER
• 

  CURISES

  Jan 2003 - Jan 2005

  MARKETING INSTRUCTOR (BACHELOR'S and MASTER'S PROGRAMS)
• 

  Linkels & Partners Ltd. (formerly Linkels & van Wilgen)

  Jan 2004 - Jan 2005

  SALES MANAGEMENT INSTRUCTOR
• 

  Centrale Hypotheekbank N.V.

  Jan 2007 - Jan 2007

  MARKETING EXECUTIVE
• 

  United Telecommunication Services (UTS)

  Dec 2007 - Apr 2010

  MANAGER RESIDENTIAL MARKET
• 

  Curoil NV

  May 2010 - Oct 2018

  MANAGER CUSTOMER FULFILLMENT/ COMMERCIAL AFFAIRS MANAGER

  Throughout my career at CUROIL, I focused on fostering long-lasting relationships by providing end-to-end customer experiences for multinational bunkering, aviation, and utility clients. I achieved business financial objectives by driving annual sales revenues of up to US$550M. Additionally, I drove business growth by launching two new international bunkering markets, achieved through strategic partnerships and collaborative efforts with stakeholders.Here are key contributions I made to CUROIL:☛ Boosted company profit margins by pinpointing growth prospects and expanding into new markets, establishing the business as a prominent leader in the global market.☛ Achieved corporate goals by negotiating multimillion-dollar oil and gas contracts with international suppliers and clients.☛ Played a pivotal role in restructuring commercial processes and protocols to enhance marketing efficiency while reducing operational and market-related risks. Show less

• 

  Nodes Advisory B.V.

  Feb 2014 - now

  OWNER/DIRECTOR/BUSINESS CONSULTANT

  As a MANAGING DIRECTOR at NODES ADVISORY B.V., I advise clients, implement strategic initiatives to drive business growth and reduce sales operations inefficiencies. Additionally, I provide comprehensive project management services, nurturing projects from conceptualization to execution while ensuring adherence to predetermined budgets and timelines.Here are key contributions I made to NODES ADVISORY B.V.:☛ Driving business growth, turning a client's stagnant product line into a profitable business by optimizing the sales and order management process.☛ Coordinated sales, marketing, and technical operations to deliver unified account management strategies, creating seamless customer experiences and boosting revenue performance.☛Enhanced customer service through the development of a comprehensive customer service standards program and the training of both staff and management☛ Managed a portfolio of projects valued at US$12 million across 14 different markets. Show less

• 

  Digicel Curaçao N.V.

  Mar 2020 - Nov 2021

  COMMERCIAL DIRECTOR/ CUSTOMER EXPERIENCE DIRECTOR-ABC

  During my tenure at DIGICEL, I oversaw the ABC markets, steering the business through the challenges posed by the pandemic by implementing strategic marketing and retention plans that ensured revenue stability. Additionally, I led a full-scale rebranding effort across these three markets.Here are key contributions I made to DIGICEL:☛ Secured market share minimized churn by launching compelling product offers and targeted campaigns tailored to specific market segments.☛ Restructured the marketing department, boosting its effectiveness while streamlining operations to minimize inefficiencies.☛ Elevated customer satisfaction by introducing NPS surveys and implementing initiatives focused on growth and retention. Show less