Charles Sawyer

Experience

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  SunTrust

  Apr 2012 - Jan 2018

  -Provides LOB users with support for questions/issues regarding mortgage/automated systems through root cause analysis. Often working directly with second level support or the vendor for resolution-Ensure proper documentation of incoming calls and emails by providing accurate customer data and detailed problem description and resolution utilizing bank supported issue tracking software-Maintains a working knowledge of LOB processes including pertinent guidelines, regulations, compliance issues, and documentation requirements-Provide support and training to other Analysts and Management staff-Project support including creation of job aides and department Client Satisfaction Survey Show less -Prepared an array of documents based on specific terms passed from Solution Specialists-Knowledgeable in all “Doc Prep” processes including Trials, Finals, Repays, Forbearances, and Corrections as well as investors including FNMA, FHLMC, FHA, PRIVATE, VA, each with their own separate guidelines and specific documents-Participated as a team working towards a common goal while at the same time, individually excelled in fields regarding production and error percentages-Assisted other departments on several occasions while still held accountable for regular work Show less

  • MBIO Business Analyst - Client Acceptance Tester

    Aug 2016 - Jan 2018

  • Technical Call Analyst - End User Support

    Nov 2014 - Aug 2016

  • Mortgage Loan Processor

    May 2013 - Nov 2014

  • Documentation Specialist

    Apr 2012 - May 2013
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  SunTrust now Truist

  Jan 2018 - Nov 2020

  Software Engineer (Configuration Analyst)

  -Configures, tests, and releases application/software solutions into the production environment-Audits hardware and software before and after implementation of the release package-Ensures coordination among relevant resources, including developers, testers, and production support engineers-Ensures acceptance, including business sign-off. Creates implementation designs and implements in-house and/or vendor solutions into environments with moderate complexity-Applies an understanding of key business processes and practical experience to solve a range of straightforward problems. Analyzes possible solutions using experience, judgment and precedents Show less

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  ServiceMac, LLC

  Jan 2021 - Jun 2022

  Senior Product Manager - Empower

  ▪ Serves as Lead Empower Architect and Release Coordinator to manage Empower as a system for the company▪ Collaborates with Executive Leadership and Vendors to define scope/prioritization of work and maintain alignment▪ Configures, tests, and releases application/software solutions into the production environment▪ Audits hardware and software before and after implementation of the release package▪ Ensures coordination among relevant resources, including developers, testers, and Vendors▪ Elicits thorough requirements to ensure acceptance and business sign-off. ▪ Creates implementation designs/process maps and implements in-house and/or vendor solutions of all complexities▪ Applies an understanding of key business processes and practical experience to solve a range of straightforward to complicated problems. ▪ Analyzes possible solutions using experience, judgment, and precedents Show less

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  Black Knight

  Jun 2022 - Jul 2023

  Technology Business Consultant
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  Dark Matter Technologies

  Jul 2023 - now

  Technology Business Consultant IV