Ildebrando L.

Experience

• 

  Westwood College of Technology

  Aug 2009 - Jul 2010

  Jr. Systems Administrator

   Managing the Student Wireless Network Troubleshooting of desktops, laptops, and peripherals Password recovery using Hirens, OphCrack, and ERD Commander Reimaging desktops and laptops using Ghost Installing, updating, and configuring OS and applications for Windows XP, Vista, Windows 7, Fedora, SUSE, and Ubuntu Microsoft update deployment and management Installing, updating, and configuring hardware components and device drivers Completing all computer maintenance necessary for servers, desktops, and peripherals Integrating network devices such as Linksys Wireless Routers; Aironet 1300; HP networked printers; and other devices Assisting users with any permission-based issues Troubleshooting and resolving Server related issues Show less

• 

  Cyderdefender

  Jan 2010 - Jan 2011

  Technical support rep

   Detection and removal of threats and infections including viruses, rootkits, rogues and spyware  Informing/educating customers of best-use practices in order to prevent repeated incidents  Resolution of 3rd party program and operating system errors  Troubleshooting of network-related issues

• 

  Deluxe Entertainment Services Group

  Jun 2011 - now

  • Monitoring and providing troubleshooting of network environment consisting of Juniper and Juniper/Cisco switches. Proficient in QFX (5100, 5110, 5120, 5210, 10008), MX (80, 10003), EX (4200, 4300, 4550,4600,4400), SRX (340, 1400, 1500, 4200) series of Juniper devices• Engineer support to resolve problems on internal network and server based systems• Perform support for network based break/fix functions• Perform internal installations including system O/S, network setup, application installation, and network configuration• Responsible for the engineering, technical operations and maintenance of Deluxe cisco unified call manager, cisco unity connections.• Assistance with documenting network layout, network records, circuit records, customers, field personnel, and management• 24x7 uptime requirement for network infrastructure; part of on call rotation Show less  Assist users in solving all computer-related problems over the phone, in person and/or by email. Assist and help user community in answering all questions regarding network and access rights.  Assist with PC (90% windows 10% mac), network hardware and software upgrades as required.  Responsible for software and hardware inventory control, including all computer-related items Assist in testing and deploying software upgrades on all systems. Reimaging desktops and laptops using Windows Deployment Server Windows Active Directory management. Supports Dell and HP servers  Network Cabling, Cisco Switches Assist users with Telecom issues using a Comdial System Manage Cisco Call manager/Unity/CCX  Assist users with Blackberry/android/iphone issues Technical Writer for Corp IT Policy Implement and enforce IT related company security measures Manage Badging system for 8 Facilities using Pro-Watch 3.6/4.0 Vendor management  Other duties as assigned Show less • Assist users in solving all computer-related problems over the phone and/or by email.• Troubleshoot, isolate and diagnose common PC problems. • Assist with PC, network hardware and software upgrades as required. • Assist and help user community in answering all questions regarding network and access rights. • Assist in Windows domains management.• Assist in testing and deploying software upgrades on all systems.• Assist in monitoring system performance and data integrity.• Assist in supports server, network and desktop hardware, software and applications.• Document helpdesk issues and do a throughout follow-up until they are resolved.• Other duties as assigned. Show less

  • Systems Engineer, Telecom/Network

    Sept 2014 - now

  • Desktop Support Specialist

    May 2012 - Sept 2014

  • HELPDESK TECHNICIAN

    Jun 2011 - May 2012