Taylor Wise

Experience

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  Athenahealth

  May 2016 - Aug 2016

  Technical Writing Intern

  Wrote and published client-facing release notes regarding monthly software updates.Produced internal documentation regarding employee processes, style guides, troubleshooting, and frequently asked questions.Updated online-help.Redesigned "Summary of What's New".Created 2017 publishing schedule. Proofread and edited peer writing prior to publication.

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  Intro and Advanced Technical Writing and Software

  Sept 2016 - May 2017

  Teaching Assistant

  Assisted the professional and technical writing professor in teaching and advising on technical writing, Adobe InDesign, MadCap Flare, and Microsoft Word. Gave in-class demonstrations of MadCap Flare and Microsoft Word tools. Held office hours to provide feedback and assistance to the students. Also provided both written and verbal feedback during class throughout the year.

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  Linda Roghaar Literary Agency, LLC

  Sept 2016 - Dec 2016

  Literary Agent Intern

  Provided detailed copy editing and proofreading of nonfictional and fictional manuscripts.Provided input on book cover designs. Organized and digitized contracts and royalty statements. Researched various modes of web-publishing for the transfer of literary agent's website across platforms. Created social media presence for author and literary agents.Helped design and set up photo shoot for book with professional photographer. Wrote instructions for incoming interns. Worked closely with books designers, authors, and literary agent. Show less

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  Athenahealth

  Jul 2017 - now

  - Edit, update, and publish +2,500-article online help weekly. - Create and manage project architecture, content strategy, and project plan for multiple new mobile and online help centers.- Manage a project that migrated +150 user guides from Word to Flare and created a new content strategy and update process that brought content updates time down by 88% (approx. 3 hours per document to 15 minutes). - Research and implement new tools and strategies for effective content management and user experience, such as microcontent, minimalist documentation, and single-source authoring and reuse opportunities. Show less Author biweekly and monthly release notes in HTML5 and PDF formats for both client-facing and internal audiences Author and manage internal process documentation for other technical writersPublish biweekly and monthly release notes to client server Edit UI copy Develop new style and content strategies for the release notes writingCollaborate on editing in-house style guides and SOPsMaintain consistent style and tone in all documentationAttend development scrum team meetings to regularly update documentation Show less

  • Senior Technical Writer

    Jan 2018 - now

  • Technical Writer

    Jul 2017 - Dec 2017