Alexa Eldridge

Experience

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  Florida Studio Theatre

  Jun 2017 - May 2018

  Improv Troupe Cast Member
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  Foxtrot

  Sept 2017 - Sept 2022

  - Collaborate with the HR team to develop and execute employee engagement initiatives that align withFoxtrot's core values.- Plan and organize bi-monthly engagement events for employees, leveraging a low monthly budget- Actively participate in cross-functional HR projects, such as performance management, diversity andinclusion programs, or employee wellness initiatives.- Creating and implementing effective communication strategies for internal comms.- Assist in the onboarding process of new hires, ensuring a smooth and positive experience.- Coordinate logistics, such as preparing new hire paperwork, setting up workstations, and arrangingnecessary equipment.- Act as point of contact for new hires, answering questions and providing guidance during theirtransition period.- Work with HR and other relevant departments to develop and update SOP's.- Document and communicate SOPs effectively to ensure consistency and compliance.- Conduct training sessions or workshops to educate employees on SOPs, emphasizing their importanceand best practices.- Act as a resource for employees, providing guidance and clarification on SOPs.- Foster and maintain a positive company culture by actively engaging with employees and promoting asense of community.- Manage calendars, travel arrangements, and personal errands for C-Suite executives.- Ensure executives are well-prepared for meetings, appointments, and travel.- Handle confidential information and maintain a high level of professionalism and discretion. Show less Helped project manage marketing initiatives from inception to completion- Created long and short-term plans, including setting targets for milestones and adhering to deadlines- Delegated tasks on projects to team members best positioned to complete them- Served as a point of contact for teams- Performed quality control on the project throughout development to maintain the standards expected- Conducted thorough market research and competitor analysis to inform marketing strategies andproject planning.- Collaborated with cross-functional teams, including design, content, and sales, to ensure seamlessproject execution.- Assisted in budget management and resource allocation to optimize project efficiency.- Prepared and presented progress reports and updates to project stakeholders.- Coordinated meetings and workshops to brainstorm ideas, review project status, and addresschallenges.- Managed project documentation and files, ensuring all team members had access to the latestinformation.- Assisted in developing and implementing marketing campaigns across various channels.- Monitored project risks and issues, proactively implementing solutions to minimize potentialdisruptions.- Conducted post-project evaluations to identify successes, challenges, and areas for improvement.- Maintained a positive and collaborative team environment, fostering a culture of creativity andinnovation. Show less - Built the Guest Relations dept from a team of 0 to 7- Oversaw hiring and scheduling, and conducted performance evaluations for the Guest Relations team- Provided coaching and communicated all procedural changes to the team - Worked cross-functionally with other teams to communicate updates/trouble areas/successes - Created training material and trained the team and new hires- Spearheaded initiative to move to a more robust CX platform to improve customer experience- Aggregated consumer insight data to execute new SOPs and policies- These policies improved customer satisfaction by 120% and decreased inbound response time to under 2 mins- Provided weekly reports to senior management and company-wide monthly reports- Created and managed all Yelp, Google, and Apple store pages and reviewsI built the Guest Relations department from the ground up. By the time I left this role, I built the team to 10 Guest Relations team members who were passionate about delivering excellent customer service. During this time I also spearheaded our transition to a more robust CX platform to better serve our guests as our business continued to scale. I was responsible for creating and maintaining strong relationships with our top customers and using their feedback to implement changes to our policies. I had to work collaboratively in this role with both the dispatch and courier team leads as well as our engineers and executive leadership to ensure we were providing our guests with exceptional customer service during our peak delivery hours. Additionally, I aggregated consumer insight data and sent monthly reports to the executive leadership team while providing solutions to issues and celebrating team wins. Show less - Oversaw hiring and scheduling for 20+ team members for Foxtrot’s Wicker Park location Ran payroll and conducted individual performance evaluations- Ordered inventory based on store needs- Conducted monthly full-store inventory counts- Helped coordinate store-specific events and promotions- Responsible for reaching quarterly revenue goals, amongst othersI managed Foxtrot's Wicker Park location and managed 25+ employees. This role included personal coaching for my team members, managing inventory counts, and hitting monthly sales goals for the store. Show less

  • Executive Assistant + Community Experience Manager

    Jan 2022 - Sept 2022

  • Marketing Project Manager

    Jun 2021 - Dec 2021

  • Guest Relations Manager

    Jun 2019 - Jun 2021

  • General Manager

    Sept 2018 - Jun 2019

  • Shift Lead

    Sept 2017 - Sept 2018
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  The Second City

  Jan 2018 - May 2019

  Improv Conservatory Student
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  AppleOne Employment Services

  Nov 2022 - Nov 2023

  Staffing Consultant

  - Identify and target potential clients for staffing services through research, referrals, and networking.- Conduct assessments of staffing needs, analyzing their requirements, and objectives.- Present tailored staffing solutions to clients- Establish and nurture strong relationships with clients, building trust and rapport- Utilize CRM systems to track sales activities, manage leads, and forecast sales targets.- Collaborate with hiring managers to determine job requirements, for open positions.- Utilize diverse channels to attract potential candidates.- Review resumes, applications, and cover letters to shortlist qualified candidates- Schedule and conduct interviews, both in-person and remote, to assess candidates' skills- Verify candidate backgrounds, references, and employment history for data accuracy.- Manage candidate information and application statuses using applicant tracking systems (ATS).- Extend job offers, discuss compensation packages, and negotiate terms of employment.- Assist with new hire onboarding, including paperwork and orientation.- Stay updated on industry trends and market conditions to provide insights for attracting top talent.- Ensure compliance with labor laws and equal employment opportunity regulations. Show less

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  Nextions, LLC

  Apr 2024 - now

  Executive Assistant + Project Manager