João Borges

João Borges

Support Analyst

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location of João BorgesSão Paulo, São Paulo, Brazil

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  • Timeline

  • About me

    Sr. Technical Account Manager at Amazon Web Services

  • Education

    • ETE Jorge Street

      2001 - 2003
      Técnico Informática
    • Faculdade de Engenharia Industrial

      2006 - 2009
      Bachelor Computer science
  • Experience

    • Atlantic Desenvolvimento Humano e Tecnológico

      Jan 2004 - Aug 2006
      Support Analyst
    • Talli Informática

      Aug 2006 - Sept 2008
      Support Analyst
    • Globo.com

      Sept 2008 - Oct 2009
      Senior Systems Analyst

      • Support second level applications in production• Responsible for production improvement and maintenance• Application and infrastructure troubleshooting

    • IG - Publicidade e Conteúdo LTDA

      Nov 2009 - Dec 2013

      • Responsible for design and implementation of new projects, focused on infrastructure/architecture of the systems, ensuring high availability/performance/reliability.• Migration of Data Center (on-premise) to AWS.• Design, create and maintain the AWS infrastructure.• Creation of tools/scripts to facilitate the administration on the Data Center (AWS), for the support staff.• Creating VPN site-to-site between the regions • Support second level applications in production• Hosted client support on IG infrastructure• Responsible for production improvement and maintenance• Application troubleshooting • Tools creation with purpose of deploy improvement• Monitoring creation• Automation using Puppet

      • Systems Specialist

        Nov 2012 - Dec 2013
      • Senior Systems Analyst

        Nov 2009 - Nov 2012
    • Walmart eCommerce

      Jan 2014 - Jan 2017

      • Responsible for design and implementation of new projects, focused on infrastructure/architecture of the systems, ensuring high availability, performance and reliability.• Definition of system architecture in conjunction with development teams, networking, storage and security (Devops).• Phase-out to a second level support• Automation of infrastructure, as well as applications

      • Specialist Systems Engineer

        Feb 2016 - Jan 2017
      • Senior Systems Engineer

        Jan 2014 - Feb 2016
    • Amazon Web Services (AWS)

      Feb 2017 - now
      • Enterprise Support Lead

        Feb 2022 - now
      • Senior Technical Account Manager

        Nov 2018 - Mar 2022
      • DevOps Consultant

        Feb 2017 - Nov 2018
  • Licenses & Certifications

    • AWS Certified SysOps Administrator - Associate

      Kryterion
      Jun 2017
      View certificate certificate
    • RHCE

      Red Hat
      Dec 2011
    • AWS Certified Solutions Architect - Associate

      Kryterion
      Jan 2018
      View certificate certificate
    • Itil V2

      EXIN your ICT competence partner
      Jun 2009
    • AWS Certified Developer - Associate

      Kryterion
      Jun 2017
      View certificate certificate
    • RHCSA

      Red Hat
      Dec 2011
    • AWS Certified Solutions Architect – Professional

      Amazon Web Services (AWS)
      Nov 2023
      View certificate certificate
    • AWS Certified DevOps Engineer - Professional

      Kryterion
      Jun 2017
      View certificate certificate