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Yasir Ishtiyaq

Yasir Ishtiyaq

Service desk engineer

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location of Yasir IshtiyaqBengaluru, Karnataka, India

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  • Timeline

  • About me

    HR Manager (IT & Admin) at Broad Band Services

  • Education

    • Symbiosis centre of learning

      2011 - 2013
      Post graduation in operations mgmt Project Management A+

    • Indira Gandhi National Open University

      2014 - 2016
      Masters in Arts Planning and Rural Development A

      Activities and Societies: Worked with National skill development corporation as their intern Masters in planning about rural India,their problems,advances post independence,and various undergoing programs for the facelift of rural India.

    • University of Kashmir

      2006 - 2010
      Bachelors of engineering Electronics and Communications Engineering

      B tech in Electronics and communicationsPG in operations management from symbiosis center pune.

  • Experience

    • AT&T

      Feb 2011 - Jul 2012
      Service desk engineer

    • IBM India Pvt. Ltd

      Mar 2011 - Jul 2012
      System Engineer

      Process AT&T Key Responsibilities:End to end technical support to AT&T employees for system/network failures.Liaison with any third party support team for technical resolution of cleints.Configuration and installation of software.Configuration of client email profiles and helping them in resolving any internet issues.Troubleshoot network connectivity issues for laptops and desktops.Working on their exchange servers to configure the emails of AT&T employees.Supporting all company installed applications in their systems. Show less

    • Ikya Human Capital Solutions Ltd

      Aug 2012 - Aug 2013
      Training and Development Manager

      Training some senior batches organize skilling programs and coordinate with people for that.

    • Ikya Human Capital Solutions Pvt. Ltd

      Aug 2013 - Jul 2015
      Center Manager

      Dealing with all center related operations whether it is operational,infrastructure,employees,temp staff.payroll,internal audit.

    • Broad Band Services

      Aug 2015 - now
      Manager (Trainings and HR )

      Dealing with the expansion project of Broadband services in J&K.Connecting with a existing high end client base for their prioritized matters.Point of contact for all department heads for any kind of employee grievances.welfare and company related matters.

  • Licenses & Certifications

    • CCNA

      Cisco
      Jun 2012