Melissa Zhen

Experience

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  Pita Pit

  Jun 2017 - Nov 2017

  Crew Member

  Crew member is to ensure the opening procedures are completed that is according to the daily checklist. We server ad greet the customers with enthusiasm and a lively attuite. Crew member prepare food to maintain the par levels according to the daily preparation list.

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  SkyCity Entertainment Group

  Dec 2018 - Nov 2020

  Along with being a VIP Host, I have learned to be a reception. This position helped me to communicate, and greet the customers, along with updating on the customer's data records. • VIP Host make sure the guest is having the best time possible whilst visiting the gaming saloon. Key responsibilities• Provide dedicated service to the VIP local player • Arranging accommodation, booking travel, parking and transport and making restaurant reservations. Achievements• Trained 5 new VIP host • Received commendation from supervisors and great commendations from peers. Busser requires strong time management and skills to priorities their duties and maintain the room in a good and safety manner for the workers and customers. Busser ensure the service runs smoothly by running food and taking care of all the little details like making there is enough polished cutlery for the guests, folding napkins and more.

  • Receptionist

    Oct 2019 - Nov 2020

  • VIP Host

    Oct 2019 - Nov 2020

  • Busser

    Dec 2018 - Jan 2020
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  Citizen Advice Bureau

  Jun 2020 - Oct 2020

  Volunteer Administrator Role

  • Offer first class service to the clients, involve data entry, the collation of statistics and stocking information. Key responsibilities• Researching the client’s rights and responsibilities and service available to them. • Resolving client’s inquiries.Achievements• Identified a problem and solved it.• Contributed to good customer service.

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  2degrees

  Aug 2021 - Oct 2021

  Customer Service Representative

  • Customer service representative must handle complaints, provide appropriate solutions for customers, and follow up to solve any issues the customer experience. Key responsibilities• Listen to customers’ concerns, issues and questions.• Resolve customers’ concerns and answer customer’s questions to my best ability. • Maintain a positive attitude and calmly respond to customer’s complaints. Achievements• Resolve an average of 70+ inquiries per day.• Consistently met performance milestones in speed, accuracy, and volume. Show less

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  Sales Agent( Barfoot &Thompson)

  May 2023 - Sept 2023

  Marketing Assistant

  • The primary responsibility involves inputting new data into a database provided by the employer. Attention to detail is crucial in order to ensure accurate data entry.Key responsibilities• Paying close attention to detail and ensuring accuracy in data entry.• Following directions from the employer and maintaining effective communication.• Inputting new data provided by the employer into a database.Achievements• Demonstrated attention to detail and accuracy, resulting in error-free data entry and reliable database records.• Successfully created and updated databases with accurate information, contributing to the organization and accessibility of data. Show less

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  Kordia

  Jul 2023 - Sept 2023

  UX Designer