Monique Turner

Experience

• 

  Idea Service Inc.

  Jun 2011 - Aug 2012

  Community Support Worker

  Providing support for Intellectual Disabilities

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  Quinovic Property Management

  Oct 2012 - Apr 2013

  Sales Administration Assistant

  Administrative support

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  Baycorp (NZ) Limited

  Jul 2013 - Jul 2017

  Managed accounts with debt load over $1M. Provided insightful vision and guidance to clients.Created environment for durable success through in-depth knowledge of debt collection industryand account receivables processes.Generated viable leads through effective networking and ongoing relationship management.Facilitated 15% improvement in revenue by negotiating commission rates. Consistently exceededestablished KPI's by at least 10% through effective portfolio and relationship management. Show less

  • Telephone Account Manager

    May 2015 - Jul 2017

  • Collections Officer

    Jul 2013 - May 2015
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  Lyrical Emergency

  Feb 2014 - Sept 2018

  Lead Singer

  Lyrical Emergency is an acoustic-style 2 piece covers band. We are available for functions both small and large. Check out our Facebook page for more information www.facebook.com/LyricalEmergencyNZ

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  ACC New Zealand

  Aug 2017 - Sept 2018

  Case Manager

  Supported a portfolio of 65 clients; ensured qualifying support services remained in place andaligned with legislation. Tailored rehabilitation plans to meet clients’ individual needs andrehabilitation goals with a focus on achieving a return to work / independence, post injury.Maintained client, provider, and stakeholder relationship management through use of customisedcultural / technical communication strategies. Interpreted medical reports to identify rehabilitationopportunities and potential cases of fraud. Show less

• 

  Notting Hill Genesis

  Jan 2019 - Aug 2020

  Property Manager

  Managed a portfolio of over 200 properties; established and maintained annual budgets. Generatedstability while overseeing project and contractor management for ~£1M in remediation and cyclicalprojects.Facilitated 50% reduction in arrears portfolio by partnering with residents to establish an effectivepayment culture. Created and expanded client relationships by modelling proactive and reliablecommunication. Shaped a productive environment by overseeing employee training for newrecruits; provided continuous mentorship on best practices and evolving responsibilities. Show less

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  Active Building Management

  Oct 2020 - Feb 2023

  Established a solid foundation for success by leading a team of professionals with a focus onensuring successful operation of building portfolios. Analysed team member's strengths; utilisedindividual assets to achieve business goals.Developed and implemented ongoing staff training and mentorship designed to achieve performance goals. Created and nurtured client relationships. Highly skilled in providing Body Corporates with a point of escalation and partnering with team members to advance on identified areas of improvement. Streamlined the team's productivity through customised use of the CRM system. Show less Deliver high-quality building and facility management services across a portfolio of seven buildings.Embraced responsibility for obtaining ABMA certificates in Building Management, StrataProfessionals, and Regulatory Compliance. Ensure all buildings achieve 12a compliance remainedcompliant with health and safety regulations by maintaining strong client and contractorrelationships. Enhance efficiency and productivity by procuring monthly and annual reporting toBody Corporates; advised on best practices and proactive maintenance work.Oversee strategic financial asset management by ensuring accurate appraisal of operating budgetsand long-term maintenance funds. Manage remediation projects approaching $1M. Communicatewith developers on defects post-construction. Show less

  • Team Leader

    Feb 2022 - Feb 2023

  • Building Manager

    Oct 2020 - Apr 2022
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  Related Argent

  Apr 2023 - Aug 2023

  Facilities Manager
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  Grainger PLC

  Aug 2023 - now

  Regional Facilities Manager