Rakesh Kamble

Experience

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  NEW ERA INFOTECH PRIVATE LIMITED

  Sept 2006 - May 2007

  Call Center Executive.

  I began my career as a Call Center Executive, where I was responsible for providing backend support for client software hosted on Windows Server 2003. I provided on-call and email support for technical queries related to the client software and led a team of four people for a quarter. In this role, I handled calls related to technical queries of TomoGas software, a LPG gas booking system via telephone, as well as provided general information on LPG outlets and petrol units of HP, BP, and IOC. Through my work as a Call Center Executive, I developed strong communication and problem-solving skills, as well as experience in providing technical support Show less

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  Mphasis

  Aug 2010 - Jul 2012

  Transaction Processing Officer (Complex Request).‬‬‬‬

  As an IT Support Specialist, I have successfully managed critical incidents and provided on-call support for configuration and application errors for SharePoint 2007 and Windows Server. I built expertise in SharePoint administration, including user group permissions, content management, navigation, and search engine administration.I developed a thorough understanding of Managed Metadata, Application services, Taxonomy, Client Object Models, Master pages, and Page layout. Prior to this, I was, responsible for selling and providing on-call support to US insurance service providers. Later, I worked as a Windows Server L1/L2/L3 Support Engineer and then as a Microsoft SharePoint 2007 Administrator. Show less

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  Infosys

  Feb 2013 - Oct 2014

  Senior Process Executive ( SharePoint Farm Administrator )

  I worked as a SharePoint Farm Administrator and Windows Administrator for two US-based clients. As part of my role, I was responsible for SharePoint Farm Administration, developing, testing, and deploying solutions to support business processes and related SharePoint-based functionality. I also had expertise in server maintenance, including setup and configuration of SharePoint Services, as well as migration procedures and issue resolution.Additionally, I have experience in SharePoint 2007, 2010, and 2013. With my experience in project leadership and client requirements gathering, I have provided valuable insights to ensure project success and deliver hight quality services to clients. Show less

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  Nitor Infotech

  Oct 2014 - now

  Engineering Manager

  https://www.rakeshkamble.comhttps://blogs.rakeshkamble.com/As a seasoned Engineering Manager, I've adeptly overseen and directed teams across diverse projects utilizing various technology stacks, such as Microsoft SharePoint (on-premises and online), Windows Server, Microsoft 365, Azure, MERN stack, and PowerApps.My client engagements have predominantly been in the USA, UK, and India, where I've delivered expert support and services in SharePoint, Azure, PowerApps, and IT infrastructure. My leadership has been pivotal in managing teams across projects, including SharePoint migration, Azure support, PowerApps development, and IT infrastructure initiatives.In addition to my managerial role, I've served as a Senior Business Analyst and Peer Product Manager for an industry leading ITSM product. In this capacity, I provided invaluable insights and guidance, ensuring the development of top-tier products.Leveraging my proficiency in project management, I have taken the lead in steering the development and implementation of support services and best practices across a spectrum of technologies, including SharePoint, Azure, PowerApps, and IT infrastructure.Additionally, I have successfully overseen the execution of development projects in the MERN stack, contributing to our commitment to project success and the consistent delivery of top-notch services to our valued clients. Show less