Lewis Jackson

Experience

• 

  Kelway

  Mar 2008 - Apr 2008

  IT support

  Est. 1984)ISC Software Solutions provides tailor-made Windows SharePoint systems for business to business clients and personal clients. The software would be made to the client's requirements, and would generally be used to handle, store and manage information. The job role at ISC was an IT consultant and the roles included:Using Microsoft Windows SharePointCreate software to the customers specification

• 

  Omega Foundry Machinery LTD

  Jul 2008 - Feb 2009

  Production Planner

  Sand Reclamation machinery, Mould handling, Core Shooters, for foundries worldwide including; etc. The machinery is used to produce the sand casing that houses the liquid metal. My job role was a Production Planner and the duties include: Forward planning for the companyScheduling production,Progress chasing internally and externally. Arranging transport to ship machines, Planning the contracts using Microsoft Project.This role used my exceptional communication and liaison/ people skills; Est. 1992)Olympus Automation provide food industry safety systems such as, 2D barcode scanners, product traceability, recipe management, Scada programming, etc. My role at Olympus was a mix between an IT tech and a software engineer. The roles included were:AutoCad for floor plans, SQL Server maintenanceVB PSPEnd user support Email configuration,Network installingPresentation handlings Show less

• 

  Aparion Ltd

  Apr 2009 - Aug 2011

  IT support engineer

  IT consultancy which includes, off-site backups, full IT support contracts, business continuity, remote support, bespoke software, web usage monitoring reports, etc.Dealing with two roles has given me the ability to manage my time in the most efficient way, to ensure both roles are always kept at a high standard.My job role here is mainly 1st/2nd line support that includes:Manning the IT helpdeskSolving all IT related issues over the phone.Maintaining a multiple number of servers running Server 2003, 2008 (including SBS)Manipulating user accounts in Active DirectoryWorking with Microsoft Exchange Server 2003 Create unattended installation filesDNS installation BES Server management DHCP management Sophos anti-virus installations Ensuring users can work from home via VPN connectionOn-site user support such as, cabling, installing memory, server installs Consultancy role when needed, for example finding new support contracts for Aparion.My second role is IT procurements that includes:Sourcing all IT related equipmentCreating, receiving purchase orders in Sage 200 Managing heavy workloads and completing business critical orders in a short amount of time.Dealing with multiple suppliers to not only find the best price but weigh up the advantage of how much time is going to be saved. Work with all the major IT suppliers such as, HP, Insight UK, Vodafone, Dell etc.; My job here was part time bar work that included: Serving drinks for customersServing food Show less

• 

  PCS Business Systems

  Aug 2011 - Oct 2013

  Service Desk Analyst

  PCS Business Systems are a Software and Hardware reseller that also offer managed services which includes, full IT support, daily backup monitoring, remote support, a wide range of system monitoring tools, on-site engineers, full infrastructure installations, etc.

• 

  News International

  Sept 2011 - Nov 2011

  1st/2nd line support engineer

  My role at News International is a Service Desk Analysis which duties include: 1st point of contact for end-usersSLA ManagementScheduling audio and visual meetingsWorking with Server 2008 R2 to manage user accountsManaging service calls between intra company departmentsMeetings daily analysis tasks set by managementCreating knowledge base articles

• 

  DMC Software Solutions Limited

  Oct 2013 - Nov 2014

  Account Manager

  My role at DMC Software was an internal Account manager which meant I needed experience Sage 50 Accounting software, ACT! CRM Software, Microsoft Dynamics and managed IT services.Managing over 1000 accounts for DMC Software, I was responsible for:Tri-forecasting sales opportunities Managing over 1000 accounts Working to monthly sales targets Qualifying leads into sales opportunities Pipelining sales opportunities from initial qualification, quoting and delivering product(s) Nurturing all accounts with monthly calls Quoting for over 20k worth of sales each month Frequent communication with Directors, Managers and decision makers Excellent product knowledge with Sage 50 Accounts, Sage Payroll, Sage HR, ACT! CRM and Managed IT services Show less

• 

  Datcom

  Dec 2014 - Dec 2015

  Business Development Manager

  My role at Datcom is to bring new clients to the company. This lead generation can be achieved by networking meetings, word-of-mouth referrals, inbound calls, trade stands, Twitter, etc. At Datcom, we can supply all your IT hardware and software needs. Our team of expert engineers provide telephone and on-site cover (including 24/7 cover if needed) to respond quickly to your business IT requirements. These are examples of the benefits you will receive when choosing Datcom as your IT partner for these 6 important areas SUPPORT► Peace of mind around the clock - Our helpdesk is available from 8am to 6pm each day ► Positive feedback is 94% - The average feedback score from clients is 9.4 out of 10 CLOUD► Easy to change - Storage or processing power that can be changed, upgraded or downgraded to suit your business ► Easy to access - Cloud means the ability to securely work from anywhere COMMUNICATIONS► Large company functionality - Hosted telephone systems with impressive features for even the smallest office ► Reduced costs - Use your internet connection to make calls CONNECTIVITY► We have the answers - We’ll fully explain the best connections available for your business ► All options covered - Datcom can provide a wide range of connections to provide performance, reliability and security SECURITY► Securing the Internet - Qualified Cisco engineers means optimum security and reliability for your connection to the Internet ► Getting your data back - We are experts in data backup both onsite and offsite, ensuring that you are protected against data loss SOLUTIONS► Expertise in our field - Highly qualified engineers and proven hands-on experience to plan, implement and maintain your IT ► Project management - Fully supporting your project from conception to installation Full details can be found at www.datcom.co.uk Show less

• 

  Kamarin Computers Ltd

  Jan 2016 - Sept 2016

  Offering full end to end IT solutions for medium to large companies

  Since 1981 Kamarin Computers have been developing intuitive add-ons and enhancements for accounting software to greatly enhance the out-of-the-box functionality available to small and medium sized businesses. Kamarin’s solutions help organisations to tailor their workflow processes and ensure that they get the maximum functionality from their software investment.

• 

  DSM Group UK

  Oct 2016 - Aug 2019

  Sales Executive

  My role at the DSM Group is to help maintain existing clients as well as bring new ones on board. I am here to ensure companies continue to operate in the event of a failure and display how IT can be a big benefit to your business. Our products fall into the following categories :Business Continuity ★ Workplace Recovery – System Recovery – Cloud Backup ★DSM offer a range of Business continuity solutions to ensure that your business can function in any event.Data Centre★ Hosting & Colocation – Server Replication – Virtualisation ★DSM offer a host of data centre services for your business from colocation, disaster recovery and Server replication.IT Solutions★ IT Support – Hardware & Software – Cloud Computing – Email Services – System Security ★At DSM we have the knowledge and expertise to supply and support the ideal system for each company, so you can reply on us to deal with all IT issues while you focus on your customers.Communications★ Voice Communications – Data Communications ★DSM works with the leading providers to identify and supply the most suitable and cost effective solution.Web Services★ Website Design – Web Support – Search Engine Marketing – Web Programing ★Whether you are looking for a shiny new website, simply want to add to a current site or concerned that customers are not finding you we can build a solution to fit. DSM was established in 1987 to provide IT solutions to local organisations andover the years we have developed a reputation as a reliable supplier of IT servicesto the business community. Our portfolio of skills has steadily increased over theyears in response to customer requirements and the constant changes intechnology. In 2004 we added Business Continuity to our range of servicesfollowing the conversion of a WWII aircraft hangar to a state of the art recoveryfacility. Show less

• 

  Rydal Communications Limited

  Aug 2019 - Aug 2020

  Information Technology Solutions Architect

  My role at The Rydal Group was IT Sales Consultant which involved, attending 2/3 new business appointments per day & managing all new IT enquires.Responsible for helping to build the IT brand at The Rydal Group I throughly enjoyed working in a fast paced and busy sales environment. Targeted with 5 new IT support clients per month with a target of 10/15k GP month on month. ☎ 💻 Winners of the Comms National "BEST customer service award 2017"​ & Ericsson LG "New partner of the year 2016"​Founded in 2008 by our Managing Director,Steffan Dancy, Rydal Communications has enjoyed a rapid progression from its beginnings in a small home based location. Today it operates from a three story office base, employs a work force of 35 and maintains that ‘family team’ approach which has contributed to its success over the years. Two factors have remained constant – Steffan’s initial vision to provide high quality consultative advice to telecom buyers and Rydal’s aim to maintain an excellent reputation through delivery of its three core values – Consult, Connect & Care. ☎ 💻 Show less

• 

  Smart Solutions Group

  Aug 2020 - Oct 2021

  Information Technology Infrastructure Consultant

  My current role at Smart Solutions Group is a IT Sales consultant which sees myself being involved with developing marketing strategies, lead generation and day to day quoting for full end to end solutions ranging from 5k to 45k.I am responsible for growing the IT base at Smart Solutions and implementing our full product range from Helpdesk Support, VoIP, Veeam backups, Cyber security and Hardware sourcing.Smart Solutions Group offers a variety of services designed to supply and support your business IT.We can design, install and support your IT network infrastructure, from compact systems to multi-level networks, dealing with businesses of any size.All of our engineers are fully certified across multiple vendors such as Microsoft, VmWare and WatchGuard.For further information on our Services, contact us on 03303 800 900 or email sales@mysmartgroup.co.uk. Show less

• 

  Active8 Managed Technologies

  Oct 2021 - Dec 2021

  Information Technology Sales Consultant

  Active8 will help you make informed decisions and keep your business safe and secure. Working in partnership with you we provide support, advice and products to keep your business ahead of the competition.

• 

  Dufeu IT Solutions Ltd

  Dec 2021 - now

  Dufeu IT Solutions deliver specialist IT support and Telecoms services to businesses in Wellingborough, Northamptonshire and across the UK. We provide, cost-effective, flexible onsite and off-site IT support on a monthly managed service, Cyber Security, Disaster Recovery, VoIP Telecoms, Business Mobile and Managed Print services.

  • New Business Development Manager

    Dec 2021 - now

  • New Business Development Manager

    Dec 2021 - now