Lauren Condon

Experience

• 

  Dnata

  Dec 2009 - Jan 2013

  • Working on a range of Airline cargo systems.• Working closely with Airline Customers.• Completing Dangerous Goods Acceptance checks for safe uplift on aircrafts.• Processing and preparing outbound documentation for Export.• Working closely with the Warehouse Team to ensure safe and speedy uplift of Export shipments. • Reporting Import airfreight to Australian Customs.• Working closely with the Warehouse Team to ensure safe and speedy handling of Import shipments.• Processing and preparing inbound documentation for collection.• Preparing cargo & documentation for interstate transportation. • Customer relations and enquiries.• Notifications of arrival of consignments to Agents and the general public.• Answering phone and email enquiries.• Processing Import and Export documentation.• Serving customers at reception. • Processing invoices.

  • Export Air Service Agent

    Jan 2012 - Jan 2013

  • Import Air Service Agent

    Jan 2011 - Jan 2012

  • Front Counter & Customer Service

    Dec 2009 - Jan 2011
• 

  Dnata

  Jan 2014 - Aug 2018

  • Reinforce a positive safety culture within the dnata team. • Monitor business processes & SOPs, ensuring compliance to industry standards, legislation & dnata’s policies & procedures. • Deliver a customer centric cargo operation, including the supervision, organisation & coordination of all work areas. • On the job team coaching, mentoring & performance feedback to achieve service excellence. • Ensuring efficient & effective allocation of resources to deliver operational requirements & meet Service Level Agreements.• Facilitating new employees Inductions into the business. Show less

  • Cargo Office Supervisor

    Jan 2013 - Aug 2018

  • Cargo Project Officer

    Jan 2014 - Jan 2016
• 

  Toll Group

  Aug 2018 - Jan 2020

  National Operations Supervisor

  • 2iC for operational disruptions and impacts.• Drive National processes to meet operational objectives.• Communicate and influence internal stakeholders.• Improve work process and incorporate new methods into procedures.• Initiate and carry out problem solving within the business. • Coach team members by providing direct support.• Lead daily AM and PM National Operation conference calls.

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  The Aviation Group

  Jan 2020 - now

  Sales Executive