Patrick Ferguson

Experience

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  NOMAD inc.

  Jan 1999 - Jan 2005

  Technical Support Engineer and IT Planner

  • Supported a team of sales representatives and helped to streamline processes for their mobile computing needs• Creation and upkeep of a large database of contacts and sales records that had to be made available to them for use on their Palm PDAs and Macintosh laptops.

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  REM Athens, Ltd.

  Jan 2000 - Jan 2012

  Technical Support Engineer

  •Setup and maintenance of Macintosh desktop computers and an XServe mail server in the offices of REM•Maintained the personal computers of band members and staff •Telephone and email support, ensuring they were using secure computing practices and protecting their privacy

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  University of Georgia

  Jan 2003 - Jan 2010

  Information Analyst

  The University of Georgia is the oldest and largest institute of higher learning in Georgia and has IT needs unique to its large student and faculty population. •Hired as a consultant specializing in Macintosh computers•Promoted to technician in charge of image creation and AD integration for all of the public Macintosh computers under the purview of Enterprise Information Technology Services•Best Practices advisor for secure computing for all Mac users at UGA•Supervisor for the student helpdesk workers for the Miller Student Learning Center, which housed the University’s largest common study area and public Windows and Macintosh computer labs Show less

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  Coraid

  Jan 2010 - Aug 2014

  Support Engineer

  Coraid is a revolutionary hardware and software vendor providing NAS and SAN solutions to Enterprise customers. •Provide telephone and email support for systems administrators in Windows, Solaris, Linux, VMWare and Cloud Computing environments. •Provide support for client systems using our storage for virtualization, database hosting, email hosting and backup deployments •High level of proficiency in multiple operating systems, virtualization schema and support strategies. •Created much of the documentation for the user portal and customer knowledge base. Show less

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  Terry College of Business

  Aug 2014 - Mar 2016

  Information Analyst

  Higher Ed IT Support Tech

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  University of Georgia Enterprise Information Technology Service

  Apr 2016 - Jul 2017

  Systems Administrator Associate

  Administered and maintained RHEL 6.x and 7.x servers and LAMP stack to provide continuous availability of University web presence. Maintained highest security standards and best practices deployments for web and database services.

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  Partner Software Inc.

  Jul 2017 - Mar 2019

  Technical Account Manager
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  The Crash and Ride Podcast

  Mar 2019 - now

  Creator and Sole Proprietor
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  Nuçi’s Space

  Aug 2021 - Nov 2022

  Public Relations and Communications Coordinator
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  AndersonDodson, P.C.

  Aug 2022 - Dec 2023

  Technical Lead
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  University System of Georgia

  Nov 2023 - now

  IT Client Support Specialist Senior