Eehanee Hettiarachchi

Experience

• 

  Citizens Development Business Finance PLC

  Dec 2019 - Aug 2021

  Customer Service Officer

  As a Customer Service Officer, I successfully achieved targets across various banking products, including fixed deposits, savings accounts, debit cards, credit cards, and e-deposits within the online banking platform. I was also instrumental in promoting the bank’s online banking applications, ensuring increased customer engagement.In addition to my core responsibilities, I demonstrated adaptability and a strong work ethic by efficiently handling multiple roles, such as credit processing, teller services, deposit management, and overseeing gold loan operations. My commitment to providing high-quality service ensured a positive customer experience and contributed to overall business growth. Show less

• 

  National Development Bank PLC (NDB)

  Apr 2024 - Oct 2024

  Intern - Product Lifecycle Management

  As an intern in the Product Lifecycle Management department at NDB Bank, I had the opportunity to contribute to several industrial projects, gaining hands-on experience across multiple stages of the project lifecycle. My role covered three key areas: Business Analysis, UI Design, and Quality Assurance Testing. Additionally, I had the chance to research test automation tools, expanding my knowledge of quality assurance processes.These experiences allowed me to build a strong foundation in: * Requirement Gathering and Analysis * Flowchart and UI Design * Software Testing and Testcase Creation * Creation of User Manuals and Business Requirement DocumentationThis internship helped me develop the skills to translate complex business needs into actionable requirements, ensure rigorous project execution, and deliver high-quality solutions for the bank and its clients. Show less