Jasmyne Hicks

Experience

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  Bob Evans Farms, Inc.

  Feb 2011 - Dec 2015

  Hostess Server

  · Greet and seat the guest to ensure guest satisfaction· Display a welcome environment for guest· Take food and drink orders from customers accurately and with a positive attitude· Training new employees· Answer phone and respond to all guest inquires and concerns· Receive payment by cash, credit cards, gift cards, or automatic debits

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  Pathways, Inc.

  Jul 2016 - now

  • Directly manage up to a team of 10 employment specialists I & II while enforcing company procedures and policies. Delegated tasks among specialist to increase overall productivity by 30%.• Assist with increasing revenue by 50% by ensuring all employment specialist complete billable work within one county• Assist upper management with devising and implementing new strategies for meeting program and client needs: identify trends with staff and/clients/stakeholders• Assist HR to screen new applicants, set appointments for interviews, and attend all applicant interviews, new hire orientation, and separation• Monitor client's benefits, check insurance to ensure 100% program eligibility• Review and approve monthly progress, billable and non-billable visits notes on Credible • Conduct individual supervision with staff; develop ES I and ES II evaluations Show less • Responsible for conducting staff training related to IPS and the training of at least 5 Employment Specialists• Trained, mentored, and consulted with new hires during the initial observation period• Conducted employer outreach to learn about the needs of the business, describe supports offered by the program in order to reach 60% of caseload employed• Planed, developed, and provided staff development via classroom training, demonstrations, on-the-job training, meetings, and workshops• Provided job search and interviewing skills to individuals with mental health diagnosis to obtain and maintain employment Show less • Maintained a caseload of 20 clients while providing job search and interviewing skills to individuals with mental health diagnosis to obtain and maintain employment• Developed treatment plans incorporating client's, mental health team, and/or family members every 6 months to ensure compliance • Provided timely interventions, return calls and react to situations in a timely manner• Discussed client's preference for disclosure of psychiatric status to employers• Offered client vocational counseling services to facilitate career decision making Show less

  • Team Leader

    Dec 2019 - now

  • Employment Specialist II

    Nov 2018 - Dec 2019

  • Employment Specialist

    Jul 2016 - Nov 2018
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  BTST Services

  Dec 2021 - Apr 2022

  Student Intern

  • Provided clinical, therapeutic services that include individual, family, & group therapy, crisis intervention, advocacy, diagnostic assessment, treatment planning, discharge planning to a caseload of 10 clients• Participated in interdisciplinary teamwork and work with community providers • Timely and satisfactory documentation of all treatment efforts and progress which adheres to standards and regulations as set forth by the agency, the respective licensing board and COMAR• Documentation submitted into electronic medical records within 48 hours to maintain 100% compliance• Abided by all safety rules and regulations of the agency and facility• Performed duties in accordance with achieving agency goals and maintaining quality standards Show less

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  National Latino Behavioral Health Association

  Sept 2022 - Dec 2022

  Intern

  • Research and collect data to create 3 national fact sheets and resources • Create webinars and training towards the marginalized and oppressed populations• Develop and research 2 evidence-based interventions regarding substance abuse and prevention within the Latino and other minority populations

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  Fresenius Medical Care North America

  Jul 2023 - now

  Social Worker

  • Assesses approximately 140 patients' psychosocial status, strengths and areas of need that may affect rehabilitation and optimal treatment outcomes as part of the comprehensive patient assessment.•Participates in care planning in collaboration with the patient and healthcare team to identify effective interventions that will help the patient meet rehabilitation, treatment goals, and improve quality of life.•Provide patient education programs, established social work theory and methods, social work focused interventions, and quality of life measurement instruments as part of assessment and care planning to address barriers and meet patient treatment goals. Show less